Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for user inquiries on hardware and software, manage systems, and actively support IT projects while adhering to ITIL standards.
Your role in the team
- You are the first point of contact on-site for user inquiries regarding hardware and software (User Help Desk according to ITIL) and ensure a high level of service quality while adhering to IT processes and policies.
- You manage the user hardware and software based on our ITSM solution and an automated software deployment.
- You are involved in the administrative management of systems and have independent responsibilities for specific topics.
- You actively participate in firm-wide IT projects.
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Our expectations of you
Education
- You can demonstrate a completed degree in (Business) Informatics/Information Technology, a completed apprenticeship as an IT specialist for system integration (m/f/d), or a comparable qualification.
Qualifications
- With service management tools and in incident, change, and asset management, you deal with these daily in your professional routine.
- You possess strong team and communication skills.
- You are characterized by a high level of commitment, and your personal work style is quality-conscious, independent, and always service-oriented.
Experience
- You have already gained some initial experience in operational IT service or user help desk.
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What we offer
- You never stop learning with us: Our company supports you in unlocking your full potential. With a comprehensive training program at our in-house academy, we promote your development — both professionally and beyond your specific field. Additionally, you have access at any time to numerous courses on our own e-learning platform, allowing you to continue your education independently and at your own pace.
- Your health is important to us: from ergonomic chairs and height-adjustable desks to fresh fruit, discounted sports offers through our partnership with EGYM Wellpass, and regular events with experts – we want you to feel good with us. Our Corporate Health specialist Sarah also ensures this with a diverse program for health promotion.
- Your workplace with added value in everyday life: All our company offices are centrally located, right in the heart of the business district, and modernly equipped. We offer you a subsidy for public transportation for your commute. Additionally, we enable employees to have more flexibility in their daily routines through various working time models and the option for mobile working. Furthermore, we support you with the Viva Family Service, which provides personalized advice and placements in the areas of childcare, elder care, and household helpers — so you can optimally manage your professional and private challenges.
- Together we are strong: We place great importance on a team-oriented collaboration. We promote this through regular events such as afterworks, the business breakfast, and special team events. When expanding our teams, we pay particular attention to ensuring that personalities fit the environment and complement existing structures optimally.
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Benefits
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Job Locations
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Gleiss Lutz
Gleiss Lutz Hootz Hirsch ist eine international tätige deutsche Wirtschaftskanzlei. Rund 350 Anwälte, davon 85 Partner, arbeiten in Büros in Berlin, Düsseldorf, Frankfurt am Main, Hamburg, München, Stuttgart und Brüssel.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Law, Finance, Economics
IT system administrator - IT support / user helpdesk
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
