Level
Experienced
Location
Hanover
Working Model
Onsite
Job Field
IT, System
Employment Type
Full Time
Contract Type
Permanent employment

Job Summary

In this role, you manage external IT service providers, coordinate contract negotiations, develop monitoring systems, and conduct risk analyses to optimize costs and quality in IT sourcing.

Job Technologies

Your role in the team

In this position, you will play a central role in managing our external IT service providers and ensuring that services, quality, costs, and risks are aligned with our requirements.
You manage outsourced activities in the ORG/IT department at a tactical level, particularly our SAP data center services, and serve as the central interface between the service providers and NBank.
You coordinate collaboration with our external partners, keep track of agreed services and open issues, and ensure their consistent follow-up.
You are responsible for the commercial and contractual aspects of service provider relationships and oversee contracts throughout their entire lifecycle.
You conduct contract and price negotiations, initiate benchmarks, and work together with the requesting departments to ensure economical and needs-based service delivery.
You develop our structures, processes, and tools for managing external service providers and ensure compliance with internal and regulatory requirements.
You develop meaningful monitoring for outsourced services and oversee the agreed SLAs and KPIs. Deviations as well as over- and underperformance are identified early, and the necessary measures are initiated.
You scrutinize existing performance benefits in terms of costs, needs, and risks, and collaboratively develop optimization opportunities with the responsible departments.
You oversee or manage tenders and calls for IT services.
You conduct risk analyses related to our service provider relationships, evaluate the results, and oversee the resulting measures.
Furthermore, you contribute your expertise to strategically relevant sourcing projects of NBank.

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Our expectations of you

Education

You have a degree in (Business) Informatics, Business Administration, or a comparable qualification. Alternatively, you possess relevant knowledge gained through your professional experience.

Qualifications

You are familiar with regulatory requirements in the banking sector and can assess their impact on the management of external service providers.
You have knowledge of risk and control systems and a good understanding of data protection and regulatory requirements.
You are familiar with ITIL and the core principles of structured IT service management.
You enjoy familiarizing yourself with complex regulatory requirements, contracts, and service descriptions, and you are able to communicate complex issues clearly and appropriately for the target audience.
You impress with your negotiation skills and strong communication abilities, and you present yourself confidently and reliably even when dealing with external service providers.
Presentations and moderations are just as much a part of professional collaboration for you as advising internal contacts.
You work independently, in a structured and meticulous manner, take responsibility for your topics, and keep an overview even when handling multiple tasks simultaneously.
A strong team orientation, resilience, and flexibility complete your profile.

Experience

You ideally have experience in managing IT service providers, IT sourcing, or IT contract management.

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What we offer

Contributing to the promotion of companies and people in Lower Saxony.
Job-specific onboarding through our mentoring system.
Structured working methods combined with a modern approach.
Flat hierarchies in a collegial corporate culture.
Collaboration within a dedicated and motivated team.
Work-life balance through flexible working hours and remote work.
Diverse opportunities for further training through numerous offerings.
The position will be paid above tariff if the qualification is sufficiently specific.
Attractive benefits and health offerings.