Job
In this role, you manage external IT service providers, coordinate contract negotiations, develop monitoring systems, and conduct risk analyses to optimize costs and quality in IT sourcing.
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Your role in the team
- In this position, you will play a central role in managing our external IT service providers and ensuring that services, quality, costs, and risks are aligned with our requirements.
- You manage outsourced activities in the ORG/IT department at a tactical level, particularly our SAP data center services, and serve as the central interface between the service providers and NBank.
- You coordinate collaboration with our external partners, keep track of agreed services and open issues, and ensure their consistent follow-up.
- You are responsible for the commercial and contractual aspects of service provider relationships and oversee contracts throughout their entire lifecycle.
- You conduct contract and price negotiations, initiate benchmarks, and work together with the requesting departments to ensure economical and needs-based service delivery.
- You develop our structures, processes, and tools for managing external service providers and ensure compliance with internal and regulatory requirements.
- You develop meaningful monitoring for outsourced services and oversee the agreed SLAs and KPIs. Deviations as well as over- and underperformance are identified early, and the necessary measures are initiated.
- You scrutinize existing performance benefits in terms of costs, needs, and risks, and collaboratively develop optimization opportunities with the responsible departments.
- You oversee or manage tenders and calls for IT services.
- You conduct risk analyses related to our service provider relationships, evaluate the results, and oversee the resulting measures.
- Furthermore, you contribute your expertise to strategically relevant sourcing projects of NBank.
Our expectations of you
Education
- You have a degree in (Business) Informatics, Business Administration, or a comparable qualification. Alternatively, you possess relevant knowledge gained through your professional experience.
Qualifications
- You are familiar with regulatory requirements in the banking sector and can assess their impact on the management of external service providers.
- You have knowledge of risk and control systems and a good understanding of data protection and regulatory requirements.
- You are familiar with ITIL and the core principles of structured IT service management.
- You enjoy familiarizing yourself with complex regulatory requirements, contracts, and service descriptions, and you are able to communicate complex issues clearly and appropriately for the target audience.
- You impress with your negotiation skills and strong communication abilities, and you present yourself confidently and reliably even when dealing with external service providers.
- Presentations and moderations are just as much a part of professional collaboration for you as advising internal contacts.
- You work independently, in a structured and meticulous manner, take responsibility for your topics, and keep an overview even when handling multiple tasks simultaneously.
- A strong team orientation, resilience, and flexibility complete your profile.
Experience
- You ideally have experience in managing IT service providers, IT sourcing, or IT contract management.
What we offer
- Contributing to the promotion of companies and people in Lower Saxony.
- Job-specific onboarding through our mentoring system.
- Structured working methods combined with a modern approach.
- Flat hierarchies in a collegial corporate culture.
- Collaboration within a dedicated and motivated team.
- Work-life balance through flexible working hours and remote work.
- Diverse opportunities for further training through numerous offerings.
- The position will be paid above tariff if the qualification is sufficiently specific.
- Attractive benefits and health offerings.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
The NBank operates as an investment and development bank for Lower Saxony, providing comprehensive support for businesses and institutions.
- Established Company
- Onsite, Hybrid
- Banking, Finance, Insurance
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