Job
In this role, you will support our offices as a 1st & 2nd Level Support employee by managing systems monitoring, problem analysis, and coordinating with external service providers.
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Your role in the team
- Become part of our dynamic IT service team and support us as a 1st & 2nd Level Support Technician.
- Contribute to maintaining and ensuring the smooth IT operations of our law firms.
- Provide first-class customer service for our various locations and contribute to the satisfaction of our internal clients.
- Take responsibility for system monitoring, issue analysis, and solution finding in 1st and partially in 2nd level support.
- Ensure compliance with Service Level Agreements and contribute to the continuous improvement of our services.
- Create and update system documentation to optimize the efficiency and transparency of our IT processes.
- Coordinate external service providers and promote successful collaboration.
Our expectations of you
Education
- You are a career changer in IT with professional experience or have completed an IT training.
Qualifications
- Your way of working is customer- and service-oriented.
- You are a team player, flexible, and characterized by a high degree of self-responsibility.
- You can prioritize tasks effectively and maintain an overview even in stressful situations.
- You have good knowledge of German.
Experience
- You bring professional experience in IT system administration (certifications are an advantage).
- You are ready for business trips and look forward to gaining new experiences.
What we offer
- Fair compensation and 32 days of vacation for optimal work-life balance.
- Free drinks to make your workday pleasant and refreshing.
- Flexible working hours and home office options that provide you with the freedom to tailor your daily routine.
- Targeted further training in the IT field to optimally develop your potential.
- A friendly team that fosters a family-like culture of appreciation and openness.
- Employer-funded occupational pension scheme (4% of monthly gross) for your financial security in retirement.
Benefits
Work-Life-Integration
Job locations
About your employer
Treukontax is a renowned tax consulting firm operating more than 70 locations in Bavaria, Thuringia, and Saxony. Its focus is on serving medium-sized clients, family businesses, and owner-managed companies, with a particular emphasis on consulting in agriculture and forestry.
- Established Company
- Onsite, Hybrid
- Consulting
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