Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Monheim am Rhein
- Working Model
- Onsite
Job Summary
In this role, you assist customers with the installation and operation of hardware and software, handle technical inquiries, and optimize service through documentation and teamwork.
Your role in the team
- They support our customers with all technical aspects related to the installation and operation of hardware and software products.
- You capture the individual requirements and problems of our clients - on-site or remotely, as needed - and ensure smooth service.
- They handle technical customer inquiries via the ticket system independently or forward them to the appropriate staff for processing.
- A comprehensive documentation is just as selbstverständlich for you as proactive participation in service optimization.
This text has been machine translated. Show original
Our expectations of you
Education
- Whether training, university, technician, or career changer - you convince us with your IT knowledge and your open-minded, solution-oriented approach.
Qualifications
- You have a solid understanding of hardware and networks, and ideally, you are proficient in handling ticket systems and remote maintenance.
- Every client can count on you, as you are ready to support installations remotely and on-site.
- We get to know you as a committed team player who values SERVICE highly, quickly engages with customers, and demonstrates full commitment at different times of the day.
- Working independently is a matter of course for you.
- You have good spoken and written English skills.
- Excellent German skills complete your profile.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Broadcast Solutions GmbH
Broadcast Solutions GmbH is an established system integrator providing innovative solutions for the broadcast market. Since its founding in 2003, the company has made a name for itself in Europe.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Media, Publishing
IT support staff project support
- Location
- Monheim am Rhein
- Working Model
- Onsite
- Diversity
- Open for all genders
