Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure that IT systems in the practice function smoothly, handling hardware setup and maintenance as well as troubleshooting software issues. You provide support to practitioners and manage the onsite infrastructure.
Job Technologies
Your role in the team
- Are you looking for a meaningful role with responsibility and want to contribute to ensuring therapy runs smoothly in everyday life? We are a practice for psychotherapy & coaching and are seeking a dedicated colleague for IT support & system management for our practice locations - part-time or full-time (30-40 hours/week), starting as soon as possible.
- In everyday practice, this means ensuring that our practitioners can work reliably - with functioning laptops, tablets, and tools. You set up devices, keep spare devices ready, provide quick assistance with issues (e.g., when Outlook, internal communication tools, or access do not work), and oversee the technology across our locations - from printers, network and access control to the equipment in the waiting areas.
- In brief: You make it possible for therapy not to fail due to technical issues and ensure that our patients are reliably cared for. You do not do this alone: you work in an IT team that supports each other and is professionally guided by our Senior System Administrator.
- The focus of the work is primarily remote from our location in Hamburg-Uhlenhorst. For tasks that need to be addressed on-site (e.g., printers, music system for waiting areas, hardware replacement), you will occasionally be at our other locations in Hamburg.
- Hardware & Endgeräte: New installations of laptops, tablets, and smartphones for new employees, maintenance or replacement procurement of existing laptops, tablets, and smartphones, distribution of the required hardware to the practice locations, provision of spare devices in case of sudden device failures, and management of the exchange process.
- Support & Troubleshooting (Software and Access): Assisting practitioners via chat, call, or remote tools, and on-site if necessary, troubleshooting issues with laptops or tablets and internally used software (e.g., Outlook, internal communication tools, diagnostic software, permissions, synchronization), eliminating systemic sources of errors and coordinating with colleagues responsible for the respective software.
- Printers & Consumables: Manage and maintain existing printers, ensure cross-location toner and ink supply (including reordering), ensure toner/ink disposal and replacement (replacement delegable), create brief instructions (e.g., toner replacement, refilling ink).
- Location Infrastructure (Tools & Systems): Network: Assisting with the installation of new networks, maintaining existing structures, and integrating and managing existing devices. Electronic Access Control System: Managing access permissions, troubleshooting outages, battery replacements (can be delegated), and procuring spare and consumable materials. Music System for Waiting Areas: Troubleshooting issues with the music systems in the waiting areas. Telephone System: Setting up holiday announcements and creating accounts for new practice management staff.
- Purchasing: Procurement of new laptops, tablets, smartphones, and peripherals, management of invoices and devices for warranty or loss cases.
- IT support for training sessions: organizing and providing necessary IT equipment for in-house training, managing IT processes during the training, or instructing other personnel on procedures in advance.
This text has been machine translated. Show original
Our expectations of you
Education
- Technical training or studies are welcome - what matters most is that you can confidently handle the tasks through practical experience.
Qualifications
- Routine in dealing with typical end device and software issues (e.g., Windows/macOS, Office/Outlook, user accounts/access, permissions, sync problems).
- Hands-on mentality: solving problems in a structured manner, finding pragmatic workarounds, and implementing sustainable solutions.
- Customer orientation & communication: explain clearly, stay friendly, even when it's stressful.
- Willingness to support across locations (if necessary, also on-site, e.g., hardware replacement, printer/network issues).
- Basic knowledge of networking or general understanding of networks.
- Basic knowledge of Linux system administration (Shell/Terminal).
Experience
- At least 2 years of hands-on professional experience in IT support / Workplace IT / Helpdesk (e.g., 1st/2nd level support, device setup, troubleshooting, user support).
- Experience with inventory/asset management (devices, warranties, invoices).
- Experience with access control systems (e.g., electronic locking systems) or AV/Audio (e.g., music system for waiting areas).
This text has been machine translated. Show original
What we offer
- Fair compensation & security: Attractive remuneration, complemented by a company pension scheme with employer contributions.
- Flexibility & Home Office: Work in a way that suits your life - with flexible working hours and the option to work from home.
- 30 days of vacation: Plenty of room to unwind and recharge – your recovery is taken care of.
- Modern & digital: Well-equipped office, digital working methods, and all the technology you need to work smoothly.
- Attractive location: Our clinics are situated in attractive, well-connected districts – perfect for relaxing during your break.
- Fit: EGYM Wellpass - stay healthy, we support you with that.
- Mobile: Bike leasing & Jobticket (Germany Ticket) - commute to work relaxedly by bike or public transport.
- Team & Atmosphere: A family-like camaraderie, a appreciative culture, and regular team events make the difference in everyday life.
- Corporate Benefits: Access to attractive employee offers with discounts, special conditions, and extras at many brands.
- Working with purpose: Your job has meaning – you work with and for people and create genuine societal value.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Praxis Lübberding & Kollegen GmbH
Praxis Lübberding & Kollegen GmbH is a Hamburg-based practice for psychotherapy, diagnostics, and coaching for adults. Founded and led by psychotherapist M. Sc. Anna Lübberding, the practice offers digital therapies on topics such as stress management and burnout.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Support & System Administration
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
