Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.200 to 4.000€ Gross/Month
- Location
- Karlsruhe
- Working Model
- Onsite
Job Summary
In this role, you are the first point of contact for your colleagues' IT issues, processing support requests, managing the incident management process, and conducting hardware rollouts and installations.
Job Technologies
Your role in the team
- You are the direct point of contact for your colleagues. You ensure that all colleagues can comfortably use the company's IT systems, allowing them to fully focus on their own tasks.
- In the team, you ensure flawless IT experiences and provide support to your colleagues in 1st and 2nd level.
- You manage the Incident & Problem Management process daily. You register support requests in the IT ticketing system. You monitor the progress and provide solutions in a timely manner.
- You are in constant communication with specialists in 3rd level.
- You utilize analysis and monitoring tools.
- You independently carry out hardware rollouts, minor maintenance tasks, and installations.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- You are a reliable team player. IT is your passion.
- You are capable of quickly adapting to new processes.
- You bring solid expertise in the Windows Client environment: Windows 11, M365, Office standard software (Outlook, Word, Excel), permissions management in file and directory structures, remote desktop tools, remote deployments.
- You have basic knowledge in the field of networks.
- Your German skills are excellent.
- Additionally, you speak English. Proficiency in additional languages is an advantage.
Experience
- You have at least 2 years of experience in IT end-user support.
- You have initial experience in the Windows Server domain.
This text has been machine translated. Show original
What we offer
- We offer a professional challenge where you can make a difference.
- After a thorough onboarding at ABAKUS IT-SOLUTIONS, you will engage in direct communication with our clients.
- You will be part of a great team that supports you and shares fun moments with you.
- Together we will grow! Personal coaching and professional training await you.
- You will receive a performance-based salary and additional perks.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
This is your employer
ABAKUS IT-SOLUTIONS Germany GmbH
Established in 1991, ABAKUS IT-SOLUTIONS Germany GmbH initially focused on the sale of IT materials and provided support and installation services. In 2012, the implementation of an ambitious strategic business development plan led to the creation of two new business areas: the provision of IT experts and solution development. As an IT service provider, ABAKUS IT-SOLUTIONS combines its own resources with international partnerships to offer services, profiles, and devices tailored to meet customer needs. The company covers the entire IT chain, from switches to applications, and gradually develops specialized competence centers.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT system administrator
- Salary
- 3.200 to 4.000€ Gross/Month
- Location
- Karlsruhe
- Working Model
- Onsite
- Diversity
- Open for all genders
