Job
In this role, you assist customers and dealers in technical support, analyze inquiries, derive solutions, and document error analyses while closely collaborating with production and development.
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Your role in the team
- Supporting customers and dealers through first- and second-level support, including answering technical questions about our products.
- Receiving and analyzing inquiries and error reports, as well as evaluating test data; deriving solution-oriented next steps (by phone, in writing, and, where necessary, in collaboration with adjacent departments).
- Friendly and reliable communication between customers and dealers.
- Traceable documentation of requests, error analyses, and measures as part of service processes and the quality management system in accordance with ISO 13485.
- Supporting production with manufacturing, troubleshooting, and commissioning tests, as well as documenting production steps during periods of high workload.
- Close collaboration with Production, Engineering, and Sales to ensure technical issues are handled promptly and reliably.
Our expectations of you
Education
- You have a university degree or technical training in electrical engineering, mechatronics, medical technology, or a comparable field.
Qualifications
- Enjoyment of understanding technical concepts, systematically narrowing down errors, and finding suitable solutions.
- Service-oriented, reliable, and structured approach to work, even when handling multiple requests at the same time.
- You actively support production as needed.
- Confident and friendly communication skills in German, with good English skills for interacting with international customers and dealers.
- A meticulous approach to work and a willingness to document processes and work steps in a clear and traceable manner.
Experience
- Ideally, experience in technical customer service, support, or manufacturing.
What we offer
- Attractive compensation and additional benefits such as a commuting allowance or a Deutschlandticket.
- Structured onboarding into our products and processes, as well as regular training and individual development opportunities.
- A varied role spanning support, service, and production.
- Short decision-making processes and direct collaboration in a team with a flat hierarchy.
- Flexible working hours model (core hours between 9 a.m. and 4 p.m.).
- Family support through a childcare allowance and paid leave to care for a sick child.
Topics you will work on
Job locations
About your employer
CORTEX Biophysics GmbH, based in Leipzig, is a leading company in the development of mobile spirometry and gas analysis systems, used globally in medical diagnostics and sports.
- Established Company
- Onsite
- Healthcare, Social Sector
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