Job
- Level
- Experienced
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you tackle complex technical challenges in second-level support for our LIS software, create custom reports, and optimize system adjustments while collaborating closely with your team.
Job Technologies
Your role in the team
- You are confident in the medical laboratory environment and possess a strong IT affinity.
- You are characterized by analytical thinking and enjoy solving tricky challenges independently.
- We are shaping the future of modern LIS software for medical laboratories.
- For our technical support team, we are looking for individuals who work independently, delve deeper, and take a solution-oriented approach.
- Second-Level Support & Collaboration with First Level: Your focus is on Second-Level Support.
- You handle technical and application-related questions regarding our LIS and work closely with our first-level support.
- Independent troubleshooting: You take on complex issues, analyze causes, and independently find viable solutions – even when there is no standard manual.
- Reporting configuration & customization: You create and optimize client-specific findings, forms, and reports (including with Jaspersoft Studio).
- System & Script Adjustments: You are proficient in working on the shell/command line and use your basic IT understanding to perform small adjustments or analyses independently.
- Cross-team collaboration: For more complex issues, you coordinate closely with your colleagues as well as other teams and departments.
- You regularly collaborate with our software development team to clarify technical contexts and jointly find the appropriate solution.
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Our expectations of you
Qualifications
- Good German and solid English skills, both written and spoken.
- High IT affinity.
- Willingness to learn and interest in fundamental principles of programming (e.g., scripting languages or understanding of code structures/logics).
- Solution-oriented & dynamic: You do not wait for instructions but take the initiative yourself.
- Analytical thinking & intuition: You enjoy independently investigating complex root causes of errors and systematically solving tricky cases.
- Independent working: You are well-organized, set the right priorities, and take full responsibility for your cases.
Experience
- Professional experience in a human medical laboratory (e.g., as an MTLA, VMTA, laboratory technician, or in a comparable role).
- You are familiar with the processes, language, and challenges of daily laboratory work from your own experience.
- Initial practical experience with Shell / Command Line (Linux/Windows).
- Experience with reporting tools - ideally Jaspersoft Studio (or willingness to quickly learn it).
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What we offer
- Responsibility with strong support: We rely on trust and give you the freedom to approach tasks independently and implement your own solutions.
- Clearly defined processes and reliable standards provide you with guidance and ensure a strong sense of teamwork.
- Exciting intersection: The perfect combination of medicine/laboratory and IT technology.
- Flexible working hours & home office options: A balanced work-life balance is important to us.
- Lived team spirit: A motivated team that openly shares knowledge, supports each other during onboarding, and advances together.
- Further Development: We support your skill development (e.g., deepening in Jaspersoft, scripting).
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Medat Computersysteme GmbH
Seit über 45 Jahren ist die Firma Medat als mittelständiges, unabhängiges, eigentümergeführtes Unternehmen im Bereich der Laborinformationssysteme / LIS tätig. Um unseren Bestandskunden sowie den Neukunden optimalen Service und Unterstützung zu bieten ist die Medat-Familie in den letzten Jahren auf 60 Mitarbeiter angewachsen.
Description
- Founding Year
- 1972
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Application Specialist - LIS / Laboratory Diagnostics
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
