Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 50.000 to 55.000€ Gross/Year
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you will support IT workplaces, analyze and resolve issues in second-level support, optimize IT processes, and independently handle service requests while documenting solutions.
Job Technologies
Your role in the team
- As an IT Service Technician (m/f/d), you are responsible for the reliable maintenance and development of IT workstations as well as professional support for users in second-level support.
- Support of employees as well as connected external offices and subsidiaries in second-level support.
- Ensuring smooth operational IT activities in the client environment.
- Analysis, prioritization, and sustainable resolution of disruptions in daily operations.
- Independent handling of service requests and incidents.
- Support in optimizing existing IT processes.
- Documentation of solutions and maintenance of the knowledge database.
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Our expectations of you
Education
- Completed vocational training, e.g., as an IT specialist for system integration, IT systems merchant, or digitalization management clerk.
Qualifications
- Structured, solution-oriented, and self-responsible way of working.
- Strong communication skills and a service-oriented approach.
- High reliability as well as motivation to familiarize oneself with new topics.
- Solid knowledge in:
- Microsoft operating systems.
- Microsoft Office applications.
- Network technologies.
- IT hardware.
- Excellent spoken and written proficiency in German and English.
- Willingness to occasionally work on weekends and to undertake business trips.
Experience
- Experience with software deployment solutions (e.g., Empirum), ticketing systems, and remote support tools.
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What we offer
- Varied, responsible, and challenging tasks.
- Permanent employment, performance-based and collectively agreed remuneration.
- Flexible working hours, overtime compensation, and above-average social benefits.
- Support for your professional development.
- Direct and effective communication.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
INGSERV GmbH
Ingserv GmbH, based in Northern Hesse, is an established personnel service provider specializing in nationwide personnel placement in Germany. They offer challenging tasks and opportunities in the growth areas of engineering and technology consulting.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Specialist
- Salary
- 50.000 to 55.000€ Gross/Year
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
