Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Haiger, Leipzig
- Working Model
- Onsite
Job Summary
In this role, you will lead the strategic and operational support of service teams, optimize service processes, manage KPIs, and closely collaborate with international partners to ensure the highest service quality.
Job Technologies
Your role in the team
- You bear the overall strategic and operational responsibility for the Service & Support division, ensuring compliance with critical SLAs as well as the highest service and quality standards.
- You lead, coach, and develop executives and two teams (with leaders) with the goal of building a high-performing and future-oriented service organization.
- You manage KPIs, PML for the area, budget, and resources, and initiate continuous improvement measures for the sustainable optimization of service processes.
- You are responsible for the professional management of escalations and strategically important clients as a reliable point of contact at the executive level.
- You continuously develop the service organization, processes, and governance in accordance with recognized best practices and drive digital transformation in the service environment.
- You work closely with sales, delivery, product management, and international stakeholders to ensure seamless end-to-end service quality.
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Our expectations of you
Education
- You have a degree in Computer Science or a comparable qualification.
Qualifications
- You possess solid knowledge in Service Delivery, Customer Management, and IT Service Management (e.g., ITIL), as well as a strategic mindset combined with strong implementation and decision-making skills.
- You excel in stakeholder management, moderation skills, and assertiveness.
- You know how to inspire teams, develop them, and delegate responsibility effectively.
- Your profile is complemented by fluent German and English skills in both spoken and written form.
Experience
- You bring several years of leadership experience — ideally with proven success in building and scaling service organizations.
- You have experience working with clients from critical or highly regulated industries such as public safety, defense, or telecommunications.
- You are proficient in managing KPIs, budgets, and resources, and have experience working with international, cross-functional teams.
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What we offer
- Employment type: Full-time, permanent.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
ROHDE & SCHWARZ GmbH & Co. KG
Rohde & Schwarz entwickelt, produziert und vermarktet innovative Produkte der Messtechnik, Broadcast- und Medientechnik, Cybersicherheit, Sichere Kommunikation sowie Monitoring und Network Testing. Vor 85 Jahren gegründet, unterhält das Unternehmen ein Vertriebs- und Servicenetz in mehr als 70 Ländern.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(1 Review)Workingconditions
3.8Culture
3.5Engineering
2.6Career Growth
3.2
Director Service & Support Software Solution Lawful Intelligence
- Location
- Haiger, Leipzig
- Working Model
- Onsite
- Diversity
- Open for all genders
