Job
In this role, you handle IT support requests, assist users with technical issues related to Windows, Microsoft 365, and mobile devices, and perform basic administrative tasks in Microsoft Intune.
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Your role in the team
- As an IT support staff member (m/f/d), you are the first point of contact for our users regarding IT questions.
- You support ongoing IT operations, handle simple administrative tasks, and work closely with our IT administrators.
- Acceptance, recording, and processing of support requests.
- Support users with technical issues related to Windows, Microsoft 365, printers, and mobile devices.
- Support users with questions and standard tasks in the deployed enterprise applications (e.g., ERP, document management, time tracking, or MDM systems).
- Performing simple administrative tasks in Microsoft and enterprise applications.
- Setup and rollout of clients and workstations.
- Assignment of devices and applications in Microsoft Intune according to existing processes.
- Forwarding complex disruptions to the IT administrator or external service providers.
- Maintenance of device, user, and inventory data.
- Support users in the implementation and operation of new IT systems.
- Documentation of the measures taken in the ticket system as well as the creation and maintenance of simple user and system documentation.
Our expectations of you
Education
- You have completed an IT apprenticeship, for example as an IT specialist (system integration), IT electronics technician, or a comparable qualification.
Qualifications
- Willingness to learn and interest in modern IT systems.
- Basic knowledge of Windows client systems and Microsoft 365.
- Basic knowledge in mobile device management, ideally with Microsoft Intune, is advantageous.
- Enjoyment in dealing with users as well as a service- and solution-oriented work approach.
- You contribute to a team and value a collegial environment.
- Advanced knowledge: database administration, management, organization, hardware installation, software installation, configuration, information technology, computer engineering, user consulting, user support (IT), customer consulting, support.
What we offer
- An open-minded team that values teamwork is looking forward to welcoming you.
- A responsible position with a communicative and varied range of tasks.
- Flat hierarchies.
- Living entrepreneurial spirit with the will to position the company Cederbaum for the future.
- The opportunity to incorporate one's own creativity and ideas into the company's development.
- A straightforward and open corporate culture.
- You have free access to water, coffee, and fresh fruit.
- Attractive employee discounts via the Corporate Benefits platform.
- Adjustment of working hours to individual needs within the scope of operational possibilities.
Benefits
Work-Life-Integration
Food & drink
Job locations
About your employer
Cederbaum Container GmbH, founded in 1904, is a traditional, owner-managed company based in Braunschweig, specializing in waste disposal. With modern, sustainable solutions, it contributes to the recycling of waste and offers customized concepts for customers.
- Established Company
- Onsite
- Industry, Production
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