Job
- Level
- Experienced
- Location
- Brunswick
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle IT support requests, assist users with technical issues related to Windows, Microsoft 365, and mobile devices, and perform basic administrative tasks in Microsoft Intune.
Job Technologies
Your role in the team
- As an IT support staff member (m/f/d), you are the first point of contact for our users regarding IT questions.
- You support ongoing IT operations, handle simple administrative tasks, and work closely with our IT administrators.
- Acceptance, recording, and processing of support requests.
- Support users with technical issues related to Windows, Microsoft 365, printers, and mobile devices.
- Support users with questions and standard tasks in the deployed enterprise applications (e.g., ERP, document management, time tracking, or MDM systems).
- Performing simple administrative tasks in Microsoft and enterprise applications.
- Setup and rollout of clients and workstations.
- Assignment of devices and applications in Microsoft Intune according to existing processes.
- Forwarding complex disruptions to the IT administrator or external service providers.
- Maintenance of device, user, and inventory data.
- Support users in the implementation and operation of new IT systems.
- Documentation of the measures taken in the ticket system as well as the creation and maintenance of simple user and system documentation.
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Our expectations of you
Education
- You have completed an IT apprenticeship, for example as an IT specialist (system integration), IT electronics technician, or a comparable qualification.
Qualifications
- Willingness to learn and interest in modern IT systems.
- Basic knowledge of Windows client systems and Microsoft 365.
- Basic knowledge in mobile device management, ideally with Microsoft Intune, is advantageous.
- Enjoyment in dealing with users as well as a service- and solution-oriented work approach.
- You contribute to a team and value a collegial environment.
- Advanced knowledge: database administration, management, organization, hardware installation, software installation, configuration, information technology, computer engineering, user consulting, user support (IT), customer consulting, support.
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What we offer
- An open-minded team that values teamwork is looking forward to welcoming you.
- A responsible position with a communicative and varied range of tasks.
- Flat hierarchies.
- Living entrepreneurial spirit with the will to position the company Cederbaum for the future.
- The opportunity to incorporate one's own creativity and ideas into the company's development.
- A straightforward and open corporate culture.
- You have free access to water, coffee, and fresh fruit.
- Attractive employee discounts via the Corporate Benefits platform.
- Adjustment of working hours to individual needs within the scope of operational possibilities.
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Benefits
Work-Life-Integration
Food & Drink
Job Locations
About Your Employer
Cederbaum Container GmbH
Cederbaum Container GmbH, founded in 1904, is a traditional, owner-managed company based in Braunschweig, specializing in waste disposal. With modern, sustainable solutions, it contributes to the recycling of waste and offers customized concepts for customers.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
IT support staff
- Location
- Brunswick
- Working Model
- Onsite
- Diversity
- Open for all genders
