Job
- Level
- Experienced
- Location
- Villach, Dresden
- Working Model
- Onsite
- Job Field
- Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 70.400 to 96.800€ gross/year
Job Summary
In this role, you handle technical support requests for customers, including installations, system improvements, and performance analyses while closely collaborating with technicians and engineers.
Your role in the team
- Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
- Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
- Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool.
- Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
- Initiates and provides review of ECOs to ensure data supports fix and follow up with communication to the field.
- Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
- Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.
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Our expectations of you
Qualifications
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
- Explains difficult or sensitive information; works to build consensus.
Experience
- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
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What we offer
- The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.
- In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
- For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Applied Materials, Inc.
Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
Technical Product Support Engineer III
- Salary
- 70.400 to 96.800€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.42.806 to 56.534 € net/year · Tax class I
- Location
- Villach, Dresden
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
