Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure smooth IT support by addressing inquiries in ServiceNow, resolving hardware and software issues, and assisting with technical challenges in the office as well as IT equipment for events.
Job Technologies
Your role in the team
- You enjoy working with people, solving technical challenges, and ensuring that colleagues can work efficiently? Then you are the right fit for us in the position of IT Operations Support at our EMEA headquarters in Düsseldorf.
- Ensuring reliable 1st- and 2nd-level IT support for end devices, applications, and peripherals, as well as quick resolution of user issues.
- Processing, prioritization, and tracking of incidents and service requests via ServiceNow in compliance with defined service levels.
- Provision and support of IT and AV equipment for meetings, workshops, and events, as well as assistance with technical challenges on-site.
- Analysis and resolution of hardware and software issues as well as support for user and permission management.
- Maintenance and further development of IT documentation, knowledge base, and asset processes, including support with procurement, ordering, and hardware management.
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Our expectations of you
Qualifications
- Good knowledge of Microsoft Windows, Microsoft 365, and a basic understanding of Entra ID and TCP/IP networks.
- Strong hands-on mentality, analytical thinking skills, and enjoyment in independently solving technical challenges.
- Team-oriented, flexible, and eager to learn personality with a service- and customer-oriented work approach as well as willingness for occasional business trips.
- Very good English skills (at least B2) as well as confident communication in an international and multicultural work environment.
- Existing driver's license.
Experience
- Experience with IT service management tools (e.g., ServiceNow) as well as a good understanding of fundamental IT security standards.
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What we offer
- A flexible and supportive workplace that prioritizes your well-being and work-life balance - with hybrid working (two days per week remote) and flexible working hours (core hours from 10:00 to 15:00).
- 30 vacation days per year.
- Job bike leasing, company pension scheme, as well as a tax-free transportation allowance of €45 per month.
- Fair, transparent, and performance-oriented compensation.
- Extensive career development through personalized learning opportunities, mentoring, and continuous support.
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Topics You Will Work On
Job Locations
About Your Employer
Mitsubishi Chemical Europe
Mitsubishi Chemical Europe GmbH is a wholly-owned subsidiary company of Mitsubishi Chemical Corporation which belongs to the Mitsubishi Chemical Holdings Corporation headquartered in Tokyo, Japan.
Description
- Founding Year
- 1963
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
IT Operations Support
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
