Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hanover
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you provide 1st-level support for Windows users, handle hardware and software inquiries, coordinate onboarding processes, and manage users in Active Directory.
Job Technologies
Your role in the team
- You provide 1st-level support for our users in the Windows environment, including hardware, software, and network inquiries.
- They receive requests in the IT Service Desk, classify and prioritize them.
- They coordinate and conduct the onboarding, job changes, and offboarding of our company's employees.
- They coordinate hardware and software requirements for procurement, inventory and issue goods.
- They install software on PCs, notebooks, tablets, and smartphones.
- They maintain and update the IT knowledge database and the CMDB.
- You support in the area of software packaging, including for the provisioning of development tools.
- They manage users and computers in the Active Directory / domain network of our company.
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Our expectations of you
Education
- You have completed training as an IT specialist (m/f/d) for system integration or a comparable qualification with relevant focus and extensive professional experience in IT application support.
Qualifications
- You have good MS Windows and MS Office skills (Windows 11, Office 202x).
- They are characterized by a high customer and service orientation as well as enjoyment in dealing with colleagues.
- You present yourself confidently, have a positive demeanor, and possess excellent communication skills.
- You have very good German skills and basic technical English knowledge.
Experience
- You have several years of professional experience in Service Desk or IT Support, and experience with ticketing systems (Atlassian Jira) is desirable.
- You have experience with software packaging (baramundi), HCL Notes, and Linux, which is advantageous.
- You have experience in creating system and application documentation (Atlassian Confluence).
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What we offer
- Secure, permanent position: You work for a public employer and benefit from an additional retirement plan.
- Attractive compensation: Your salary is independent of collective agreements.
- Extensive leisure opportunities: You will receive 30 days of annual leave.
- Support for further training: Job-related training measures are promoted.
- Mobility and Fitness: You will receive a Germany Ticket as a zero-euro ticket and benefit from Hansefit corporate fitness as well as other company health initiatives.
- Flexible working environment: You enjoy the principle of open doors, flexible working hours, and the possibility to work partly from home (after a successful probation period with 40% of the weekly working hours).
- Pleasant working atmosphere: You are part of a friendly, collegial, and helpful work team.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Kassenzahnärztliche Vereinigung Niedersachsen
The Kassenzahnärztliche Vereinigung Niedersachsen (KZVN), based in Hanover, serves as the central point of contact for approximately 6,000 dentists in Lower Saxony. It is responsible for monitoring the contractual dental care and provides comprehensive services for dental practices. With over 200 employees, the KZVN handles approvals, permits, and economic efficiency checks.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Specialist for System Integration - 1st-Level Support / Windows
- Location
- Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
