Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Überlingen
- Working Model
- Onsite
Job Summary
In this role, you manage ITSM applications from configuration to further development, optimize IT service processes, and create reports for process monitoring while acting as a support contact for users.
Your role in the team
- You manage our IT Service Management applications comprehensively - from configuration to further development - and ensure their stable operation.
- In close coordination with ITSM process owners and IT teams, you implement requirements and continuously optimize IT service processes.
- You create reports and dashboards for process monitoring, analyze data, and derive targeted improvement measures from it.
- You share your expertise through training sessions and user support, and assist with troubleshooting as a competent point of contact.
- You diligently maintain documentation for applications and processes, ensuring a structured knowledge transfer.
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Our expectations of you
Education
- You have completed IT training or a comparable qualification with professional experience in the ITSM environment.
Qualifications
- Knowledge in system administration, databases, and scripting, as well as technical understanding, are also part of your skill set.
- You analyze complex relationships quickly and develop solution-oriented approaches.
- Team spirit, communication skills, and a structured way of working characterize you.
Experience
- You have experience in the administration of ITSM tools, ideally with Serviceware Processes or USU Asset Management.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Diehl Stiftung & Co. KG
Diehl Controls is a global leader in the household appliances and HVAC/R industry. We offer top-notch solutions and innovative products, covering everything from development to industrialization and high-tech production.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
ITSM Expert / ITSM System Administrator
- Location
- Überlingen
- Working Model
- Onsite
- Diversity
- Open for all genders
