Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- First and Second Level Support for customers remotely as well as on-site.
- Error analysis and troubleshooting remotely, with documentation in a ticketing system.
- Forwarding tickets to subsequent support units, such as the manufacturer's third level, etc.
- Collaboration with other IT departments.
- Regular documentation of error messages.
- Maintenance of system data as well as the knowledge database.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training as an IT specialist, IT merchant, PC and network technician, IT customer support, IT systems electronics technician, service technician IT, information electronics technician, or comparable training or professional experience in the IT field.
Qualifications
- Knowledge of current Windows infrastructures.
- Good written and spoken proficiency in German and English.
- Class B driver's license.
Experience
- Experience in IT support, user helpdesk, or another IT service desk — ideally in a Cisco environment: Cisco UC, LAN, WLAN, Meraki, etc.
- Experience in the installation and administration of client operating systems.
- Knowledge in using ticketing systems, preferably with experience in ServiceNow.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st and 2nd level support Cisco
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
