Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Porta Westfalica
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you address IT issues and service requests via ServiceNow, assist with hardware and software problems, and manage user rights in Microsoft environments, including remote support and on-call duties.
Job Technologies
Your role in the team
- Acceptance, processing, and documentation of IT disruptions and service requests via ServiceNow, phone, and email.
- Analysis, classification, and prioritization of incoming tickets.
- Independent resolution of issues within the scope of First- and Second-Level Support.
- Support for our employees with hardware and software issues.
- Installation, configuration, and support of workstation systems, printers, mobile devices, and peripherals.
- User and permission management in Microsoft environments.
- Remote support for nationwide locations.
- Assumption of on-call duties to handle critical incidents and ensure system availability.
- Escalation of complex disruptions to specialized technical teams or external service providers.
- Creation and maintenance of documentation, knowledge bases, and solution guides.
- Participation in IT projects as well as in the continuous improvement of service processes.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training in the IT field, for example as an IT specialist for system integration, IT electronics technician, or a comparable qualification.
Qualifications
- Good knowledge in the areas of: Microsoft Windows 10/11, Microsoft 365, Active Directory, network fundamentals (LAN, WLAN, TCP/IP), mobile devices (Android and iOS).
- Willingness to work in a structured and customer-oriented manner.
- Strong service and solution orientation.
- Good communication skills and team spirit.
- Excellent spoken and written German skills.
Experience
- Professional experience in IT Service Desk or IT Support is desirable.
This text has been machine translated. Show original
What we offer
- Flexible working hours and home office option including home office equipment.
- 30 days of vacation per year and an attractive special leave policy.
- Attractive compensation and a permanent employment contract.
- A systematic onboarding and comprehensive induction.
- Extensive training and professional development offerings through our porta Training Academy.
- Employee benefits through Corporate Benefits.
- Company bicycle leasing.
- Charging stations for your electric car.
- Discounted catering offer in our own porta restaurants.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
About Your Employer
porta Möbel GmbH & Co.KG
We are proud to be the leading provider of successful human-furniture relationships - since 1965. Today, we are one of the largest, family-run Omnichannel furniture companies in Germany with around 7,300 employees.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Industry
- Industry, Production
Service Desk Staff IT Support
- Location
- Porta Westfalica
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
