Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Freiburg im Breisgau
- Working Model
- Onsite
Job Summary
In this role, you assist users with technical questions, handle support requests, perform troubleshooting, and manage workstations and devices to ensure smooth IT operations.
Your role in the team
- You enjoy helping users with technical questions and are looking for a varied role in a modern IT systems house.
- With us, you will support clients in daily IT operations, resolve technical challenges, and work in a motivated team that actively drives digitalization.
- As an IT support staff member, you are the first point of contact for our customers and assist them with all questions related to hardware and software.
- In this role, you work with modern tools and technologies and ensure smooth processes.
- Receiving, analyzing, and processing support requests (phone, remote, ticket system).
- Support with disruptions, fault diagnostics, and troubleshooting.
- Setup and maintenance of workstations, devices, and standard software.
- User management and access rights in various systems.
- Documentation of support cases and workflows.
- Collaboration with System Engineering on more complex tasks.
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Our expectations of you
Education
- You have completed IT training (e.g., Fachinformatiker Systemintegration) or are a career changer with IT experience.
Qualifications
- You bring technical understanding and enjoyment in customer support.
- You work in a friendly, communicative, and service-oriented manner.
- You are reliable and think independently.
- You have good knowledge of German.
- Ideally, you have a Class B driver's license.
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Job Locations
This is your employer
IT-Systemhaus Jerg GmbH
2005 gründet Geschäftsführer Martin Blattert das IT-Systemhaus Jerg mit den Geschäftsfeldern „Industrie“ sowie „Niedergelassene Ärzte“. Dafür übernimmt er die Mitarbeiter der Jerg Computersysteme GmbH aus Konstanz. Als inhabergeführtes Familienunternehmen sind uns langfristige und zufrieden Mitarbeiter die sich an Ihrem Arbeitsplatz wohlfühlen sehr wichtig. Aktuell arbeiten 26 Mitarbeiter und Mitarbeiterinnen bei uns.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT user support staff
- Location
- Freiburg im Breisgau
- Working Model
- Onsite
- Diversity
- Open for all genders
