Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will repair, install, and configure hardware such as PCs and servers on-site for customers, analyze issues, and document your activities in ITSM systems.
Job Technologies
Your role in the team
- Together with your colleagues, you repair, install, configure, and maintain hardware components (PCs, notebooks, servers, mobile devices, etc.) that we use to serve our customers.
- In doing so, you independently analyze and qualify hardware malfunctions and then take responsibility either individually or as part of a team to find a solution together.
- Mobile deployment activities for troubleshooting hardware issues at our customers' sites.
- Processing of incident tickets and service requests via ITSM systems.
- The exchange and setup of hardware during rollouts are also part of your varied daily work.
- Documentation of activities in the relevant IT systems (ITSM tool, planning tools, technician app, etc.).
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Our expectations of you
Education
- Completed technical training, e.g., as an IT specialist, or alternatively, you already have experience in client onsite service or a related activity.
Qualifications
- Good German language skills in spoken and written form, as well as willingness to travel and work remotely on-site with the customer (Berlin and Brandenburg); a Class B/BE or 3 driver's license is a prerequisite.
- We are particularly impressed by your careful and friendly communication, your commitment, your confident demeanor in customer interactions, and your willingness to engage intensively with customer challenges.
- A police clearance certificate is mandatory.
Experience
- Experience in the repair service of manufacturers HP, DELL, Lenovo, and Fujitsu Siemens is desirable.
- Initial experience with ITSM tools is advantageous.
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What we offer
- With a comprehensive range of offerings from the Bechtle Academy, personalized career planning, expert and leadership programs, manufacturer certifications, and much more, you continuously develop and never stand still.
- This is demonstrated by our attractive occupational disability insurance and the company pension scheme with a subsidy of up to 100 percent.
- 30 days of vacation: 6 weeks of free time that you can use for relaxation, leisure, travel, and putting your feet up.
- Save with our employee offers, corporate benefits, and additional pension schemes.
- Our comprehensive onboarding program MIKADO, a training plan tailored specifically to your role, and a dedicated contact person ensure your perfect start with us.
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
Bechtle AG
Bechtle is a leading IT company in Europe and operates around 70 system houses in Germany, Austria and Switzerland. The e-commerce companies in 14 countries ensure reliable IT services and enable companies to fully exploit their potential
Description
- Company Size
- 50-249 Employees
- Founding year
- 1983
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Engineering
4.0Workingconditions
4.5Career Growth
4.0Culture
4.2
IT service technician
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
