Job
You develop technical solutions in HubSpot, analyze processes in customer service, optimize workflows, and implement automations while collaborating closely with other teams.
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Job technologies
Your role in the team
- You are responsible for the technical and professional administration as well as the further development of various tools and systems. In doing so, you align the applications consistently with the workflows and requirements of our teams.
- Initially, your focus is on HubSpot, particularly on the Service Hub. You work closely with our customer service team, analyze existing processes, identify pain points, and collaboratively develop practical technical solutions with your colleagues.
- You translate technical requirements into technical configurations - for example, in workflows, automations, ticketing processes, and dashboards. You identify weaknesses, prioritize improvement measures together with the stakeholders, and consistently drive their implementation forward.
- You work closely with the Director of Business Systems & Processes, the Digital Solutions team, and Customer Service.
Our expectations of you
Education
- A completed degree is not a must: For us, relevant professional experience and proven successes matter more than formal qualifications.
Qualifications
- You think in processes, recognize inefficiencies, and know how technology can meaningfully support teams.
- You communicate clearly and on an equal footing with customer service, IT, specialist departments, and management. Very good German language skills in spoken and written form are a prerequisite.
- You work independently and self-organized, and drive topics forward in a solution-oriented manner.
Experience
- You have at least three years of professional experience in a comparable interface role - for example, as an Application Manager, IT Project Manager, or Business/IT Process Manager.
- Ideally, you have already implemented and further developed software systems such as HubSpot, ServiceNow, or comparable applications. Experience in the professional media industry is a plus.
- Experience with HubSpot is an advantage. If you are not familiar with the system, you should have the willingness and ability to learn independently and thoroughly.
What we offer
- Work-life balance - Mobile office and a 35-hour workweek enable you to have flexible and hybrid working arrangements.
- Great scope for creativity - You have the opportunity to actively shape processes, structures, and systems, thereby creating genuine relief for yourself, your team, and our clients.
- Personal Development - We promote your individual growth and professional exchange.
- Culture & Collaboration - We foster open communication, short decision paths, and a partnership at eye level.
- Health & Wellbeing - Your health is important to us: with an occupational physician, health campaigns, and a discounted membership with Urban Sports Club.
- Culinary & Mobility - Look forward to a fresh cafeteria, barista bar, job ticket, JobRad, and bicycle parking spaces.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Reguvis Fachmedien GmbH, based in Cologne, specializes in the development of practical specialist information and digital solutions for regulatory issues. The company offers a wide range of products, including specialist books, magazines, and online data services, and is part of the DuMont business unit QUiNFOS. Additionally, Reguvis is committed to professional development and organizes specialist events.
- Established Company
- Onsite, Hybrid
- Media, Publishing
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