Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Kiel, Bremen
- Working Model
- Onsite
Job Summary
In this role, you are the first point of contact for software and hardware issues, analyze disruptions, find solutions, and document them in the ticket system while actively sharing your knowledge in the knowledge database.
Job Technologies
Your role in the team
- You are the first point of contact for software and hardware issues and directly support one of our clients on-site.
- Prioritizing disruptions, analyzing them, and finding initial solutions – that's what you enjoy.
- You quickly get systems back up and running via remote maintenance or remote tools.
- To ensure everything runs smoothly, you document your solutions in the ticketing system and maintain the asset data.
- You actively share your knowledge in the knowledge database to make processes more efficient.
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Our expectations of you
Education
- Completed (IT) technical training or extensive experience in IT support
Qualifications
- Experience in 1st- & 2nd-level support, proficient in Windows 7/10/11 and Microsoft Office (including M365).
- Good knowledge in handling ticket and remote tools
- In-depth knowledge of standard hardware and Active Directory.
- We are particularly impressed by your quick comprehension, your communication skills, and your team spirit.
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What we offer
- With a comprehensive offering from the Bechtle Academy, personalized career planning, expert and leadership programs, manufacturer certifications, and much more, you continuously develop and never stand still.
- This showcases our attractive occupational disability insurance as well as our company pension scheme with a subsidy of up to 100 percent.
- 6 weeks of free time that you can use for relaxation, unwinding, traveling, and putting your feet up.
- Our comprehensive onboarding program MIKADO, a training plan tailored specifically to your role, and a dedicated contact person ensure your perfect start with us.
- As a future-oriented employer, you benefit from a secure and permanent position.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Health, Fitness & Fun
Job Locations
About Your Employer
Bechtle AG
Bechtle is a leading IT company in Europe and operates around 70 system houses in Germany, Austria and Switzerland. The e-commerce companies in 14 countries ensure reliable IT services and enable companies to fully exploit their potential
Description
- Company Size
- 50-249 Employees
- Founding Year
- 1983
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Trade, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Workingconditions
4.5Culture
4.2Career Growth
4.0Engineering
4.0
IT Servicedesk Agent
- Location
- Kiel, Bremen
- Working Model
- Onsite
- Diversity
- Open for all genders
