Job
- Level
- Experienced
- Job Field
- BI
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Radeburg
- Working Model
- Onsite
Job Summary
In this role, you manage service-related processes in SAP S/4HANA, optimize workflows, coordinate maintenance and calibration tasks, generate reports, and analyze service KPIs to ensure an efficient process landscape.
Job Technologies
Your role in the team
- As an SAP Service Process Specialist (m/f/d), you will be responsible for the central management and further development of our service-related processes within our ERP system.
- Your focus is on the administrative and system-based processing of all service processes in SAP S/4HANA.
- You act as an interface between logistics, sales, quality assurance, purchasing, controlling, and IT, ensuring an efficient mapping of all service processes within the system.
- In doing so, you support the continuous optimization of our processes and actively contribute to the further development of our SAP S/4HANA landscape.
- You coordinate repairs, calibration orders, and maintenance for measuring instruments.
- You create service orders, cost estimates, and quotes.
- You monitor service levels and processing times.
- You handle complaints and work closely with quality assurance in case of deviations.
- You maintain and update service documentation as well as work instructions.
- You create, maintain, and optimize service-related master data.
- You support our service organization with system-related inquiries.
- You analyze existing processes and develop optimization proposals.
- You actively contribute to our SAP S/4HANA transformation, including: cleaning and maintaining service-related master data (serial numbers, device histories, service activities, and spare parts), participating in tests, key-user training, and process workshops, supporting the go-live and during the hypercare phase.
- You create reports and service KPIs and conduct evaluations.
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Our expectations of you
Education
- A commercial or technical qualification (e.g., industrial clerk, mechatronics technician, electronics technician, or in technical service) or a comparable qualification.
Qualifications
- Solid knowledge of SAP modules CS, PM, MM, and SD.
- Knowledge in the field of measuring devices, calibration, or repair is advantageous.
- A strong customer orientation and excellent communication skills.
- Excellent Excel skills (Pivot Tables, formulas, and data analysis).
- Good knowledge of SAP S/4HANA.
- Good spoken and written English skills.
- An analytical, structured, and independent way of working.
Experience
- Experience in service support, customer service, or technical support.
- Experience with SQVI and SAP reports.
- Experience in technical service or customer service is an advantage.
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What we offer
- A responsible position with direct impact on our service quality and customer satisfaction.
- A key role in the further development of our service processes.
- The opportunity to actively shape our SAP S/4HANA transformation in the service.
- Independent work with a lot of scope for creativity.
- A modern working environment as well as an attractive salary and comprehensive benefits.
- An open, collegial team with short decision-making processes and a appreciative corporate culture.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Megger Germany GmbH
With over 130 years of experience, Megger Germany GmbH is a leading company in the electrical testing and measurement industry. It provides comprehensive solutions for various industries, including renewable energy and heavy industry. The company is known for its reliable testing devices.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
SAP Service Process Specialist
- Location
- Radeburg
- Working Model
- Onsite
- Diversity
- Open for all genders
