Job
- Level
- Junior
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
Job Summary
In this role, you handle IT requests, ensure devices are ready on time, and create guides that enable colleagues to troubleshoot technical issues independently.
Job Technologies
Your role in the team
- As our Working Student IT Support & Operations, you keep them productive by owning first-level support, devices, and onboarding and offboarding.
- IT requests in Freshservice and Slack receive a prompt initial response and a clear resolution or handover.
- Every new joiner starts with a working laptop and the right access on day one, and every leaver's access and hardware come back.
- Our asset inventory and hardware stock match reality.
- Colleagues solve common issues themselves with guides you wrote.
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Our expectations of you
Education
- Eingeschrieben an einer Universität in Deutschland für mindestens die nächsten 12 Monate.
Qualifications
- Sorgfältiger Umgang mit Konten, Zugriffen und personenbezogenen Daten.
- Fluent English; German is a plus.
- Exposure to Okta, an MDM such as Kandji or Jamf, or a ticketing system.
- You have built small tools with AI coding assistants and know where they can break.
Experience
- Hands-on experience troubleshooting macOS and Windows.
- Experience supporting non-technical users, in IT or another service role.
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What we offer
- Working hours: 16-20 hours per week during the semester.
- Location: Berlin office, with 2-3 days per week on-site, depending on the agreed working hours.
- Duration: Minimum commitment of 12 months.
- An open and great team that will support you from day one.
- Umfassendes Onboarding: Unternehmensorientiertes Onboarding, regelmäßige Schulungen und eine offene Feedbackkultur.
- A hybrid work model that allows for working in the office and remotely, flexible working hours, and the possibility of bringing your dog to the office.
- 30 EUR Urban Sports Club subsidy, 25% discount on Fit X membership.
- Quarterly team events, winter and summer parties, budget for our employees' birthdays and anniversaries.
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Benefits
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Zenjob
Zenjob SE is an AI-powered platform based in Berlin that assists companies in meeting short-term staffing needs through flexible temporary workers. The platform allows students to find suitable part-time jobs via an app and operates in over 40 cities across Germany. Zenjob acts as a fully digital intermediary and legal employer, particularly in the fields of logistics, e-commerce, retail, and hospitality.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Working Student IT Support & Operations
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
