Job
In this role, you handle 1st and 2nd level inquiries, analyze hardware and software issues, configure end devices, conduct on-site visits, and document all actions for traceability.
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Job technologies
Your role in the team
- You handle 1st- and 2nd-level inquiries (tickets and calls) and independently decide what you can resolve and what needs to be escalated.
- You analyze and troubleshoot hardware and software issues: from diagnostics to comprehensible solutions.
- You handle user and permission issues, set up workstations and end devices, and configure them.
- You assist with network, printer, and infrastructure issues in ongoing operations.
- You conduct on-site appointments with clients - installations, configurations, troubleshooting on site.
- You document your actions in a way that colleagues and clients can always understand what was done and why.
- You will take on administrative tasks within the existing system landscape; the scope of tasks will expand with your experience.
Our expectations of you
Qualifications
- Solid understanding of Windows clients, Active Directory, networking fundamentals, and standard IT infrastructure.
- Structured, independent error analysis.
- Strong communication skills with users of various technical knowledge levels / Negotiation-level German skills (at least C1).
- Class B driver's license (for on-site appointments with clients).
- Interest in developing further towards 3rd Level or specialized topics (Security, Network, Cloud).
Experience
- Practical experience in IT support (1st/2nd level), ideally in a system house or service environment.
- Desirable: Experience with ticketing systems and ITIL processes, knowledge of virtualization, server administration, or cloud environments (M365, Azure).
What we offer
- From the very beginning, you take on real responsibility with us – and we support you along the way.
- How you prioritize your tickets and organize on-site appointments is largely up to you; what matters to us is that a good result is achieved in the end.
- Clear standards and documentation are part of our approach.
- Modern work tools and a supportive team.
- Flexible working hours and the possibility of hybrid work (by arrangement).
- Space for personal development and career advancement opportunities.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
The GBC Group GmbH is an interdisciplinary corporate group specializing in providing efficient and sustainable IT solutions through digitalization. The group unites various IT service providers under one roof and offers scalable digital IT solutions.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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