Job
This listing has been machine translated. Show original
Job technologies
Your role in the team
- First point of contact and problem solver for the entire product range as well as for questions about interfaces to third-party systems and customer infrastructure.
- Supporting our customers and answering application-specific questions via telephone and email.
- Remote maintenance via remote access in the event of system malfunctions, including problem analysis and solution implementation.
- Analysis of error/problem cases and appropriate solution or forwarding to second-level support.
- Documentation of customer inquiries in the ticket system.
- Creation of bugs for further processing by development and acquisition of database backups.
Our expectations of you
Education
- You have successfully completed technical training in the field of IT (ideally as an IT specialist for system integration) and have initial professional experience in 1st & 2nd level support.
Qualifications
- You're passionate about IT! Basic administrative knowledge of Microsoft server environments and Microsoft SQL Server is desirable, but not required.
- You are a real team player, have strong communication skills and a strong focus on service and consulting.
- You also impress with your high problem-solving skills.
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Topics you will work on
Job locations
About your employer
For more than 90 years, we have been a leading provider of professional services and genuine partnership in the wholesale delivery of food and non-food products. With eight branch offices and 23 support centers across the country, we are always close to our customers and can reliably deliver every day. This ensures that those responsible for catering, hospitality, and communal dining can rely on us to deliver promptly and efficiently.
- Established Company
- Onsite, Hybrid, Full Remote
- Trade · Food Products
More jobs
These jobs might also interest you
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
