Job
- Level
- Senior
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Aalen
- Working Model
- Onsite
Job Summary
In this role, you will develop strategies to enhance customer journeys in online and retail environments, execute projects for seamless shopping experiences, and manage customer onboarding in multichannel setups.
Your role in the team
- At ZEISS Extended Reality (XRX), a newly established global Strategic Business Unit in the scale-up phase, we are dedicated to innovation and excellence. Our goal is to deliver cutting-edge XR vision correction and optical systems to consumers around the world, ensuring we are the preferred partner in the XR market. We empower our customers and individuals with solutions that enhance productivity and change the way we work and live.
- The Project Manager - Retail Strategy & Experience thrives in a highly dynamic and complex environment and brings a structured but pragmatic, hands-on mentality to translating strategy into real outcomes. The role combines customer enablement (onboarding partnerships, launching solutions, enabling retail channels) with strategic roadmap execution (driving customer-focused, omnichannel and continuous-improvement initiatives across the retail ecosystem).
- Drive ZEISS Extended Reality's retail strategy with key partners and markets by executing initiatives focused on online optical retail, omnichannel experience, insights, and continuous improvement.
- Map and optimize end-to-end customer journeys across online and in-store channels to enhance experience and boost conversion.
- Manage the full onboarding process of new customers and partners, ensuring smooth setup and stable multi-channel operations.
- Coordinate cross-functional workstreams, manage timelines and risks, and align leadership, IT, local markets, and external partners to ensure project success.
- Establish KPIs and feedback loops to analyze results, identify improvements, and standardize best practices for continuous improvement across markets.
- Lead pilots, store visits, and interviews to gather insights on customer and partner behavior, synthesizing findings to inform strategy and roadmap priorities.
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Our expectations of you
Education
- Bachelor's or Master's degree in Business, Management, Marketing, or a related field.
Qualifications
- Strong project and program management skills covering scoping, planning, execution, risk management, and governance in multi-stakeholder environments.
- Solid understanding of retail operations and customer journeys, ideally in optical, healthcare, or premium consumer retail, with familiarity in omnichannel concepts integrating digital and physical touchpoints.
- Ability to translate strategic directions into actionable workstreams, pilots, and initiatives, supported by data-driven continuous improvement using KPIs and qualitative feedback.
- Excellent communication, facilitation, negotiation, and stakeholder management skills, comfortable engaging both external partners and senior internal stakeholders, with a hands-on, results-oriented approach.
- Hohe Verantwortungsbereitschaft und Ownership, um Themen eigenständig von Anfang bis Ende zu managen, Entscheidungen im Rahmen des eigenen Verantwortungsbereichs zu treffen und Ergebnisse in einem dynamischen Umfeld zu liefern.
- Fluent in English; German and/or additional languages are an advantage.
Experience
- Proven experience managing project management, retail, transformation, or consulting initiatives, ideally within retail or B2B2C industries, with a strong track record of leading complex, multi-workstream programs.
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What we offer
- Rooted in the ZEISS culture, we prioritize collaboration, integrity, ambition, and an entrepreneurial growth mindset, all supported by a commitment to continuous learning. We foster an inclusive environment where diverse perspectives and performance are valued and important to our success. Our teams are encouraged to grow both personally and professionally. At XRX, we offer competitive compensation packages and benefits, and ample opportunities for professional development.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Carl Zeiss AG
ZEISS is a world-leading technology company that is active in the fields of optics and optoelectronics. In the last financial year, ZEISS generated sales revenues of more than 6.4 billion euros through its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (as at 30 September 2019).
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(1 Review)3.7
Culture
4.0Workingconditions
4.6Career Growth
3.6Engineering
2.7
Senior Project Manager - Retail Strategy & Experience
- Location
- Aalen
- Working Model
- Onsite
- Diversity
- Open for all genders
