Job
In this role, you design multi-tenant architectures for the BMC Helix ITSM platform, conduct requirements workshops, and support tenant onboarding and integrations like SSO and REST APIs.
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Your role in the team
- You design and implement the multi-tenant concepts for our BMC Helix ITSM platform and use them to organize the onboarding of additional partners in their own dedicated tenants.
- You design the tenant architecture (tenant vs. company structure, data isolation, and permission models for each tenant) and conduct architecture reviews together with the development and administration teams.
- You decide on global vs. tenant-specific customizations, catalog separation, and SLA and notification setups for each tenant.
- To do this, you conduct requirements workshops with the business departments and translate requirements into Helix solution designs.
- You assess changes for their impact on existing tenants, thereby continuously working to prevent or reduce technical debt.
- You design the integration architecture (SSO/LDAP, email, interfaces) for each tenant and support migration, testing, and go-live.
- This ensures multi-tenancy across all processes.
- You document your architectural decisions comprehensively and hand over secure implementations for ongoing operations.
Our expectations of you
Qualifications
- You can demonstrate this through hands-on experience or projects involving multi-tenant setups in Helix (tenant concepts, company-based data modeling, multi-tenant permissions, etc.).
- We’d be happy to review your certifications (e.g., BMC accreditations, ITIL Foundation).
- You have very good German skills and good English skills.
- You are comfortable working in agile or hybrid project environments.
- You have gained experience with CMDB.
- Your knowledge of SLA management and ITSM processes based on ITIL is a plus.
- You stand out for your analytical thinking and your ability to make robust, reusable architectural decisions and translate them for business teams.
- You are a team player.
Experience
- You have several years of experience with BMC Helix ITSM (Smart IT, Mid Tier, AR System) in an architecture or consulting role.
- You have in-depth knowledge of AR systems (forms, filters, guides, permissions, deployment of customizations) and experience with at least one tenant onboarding or a comparable multi-tenant rollout.
- You have experience with the Helix Innovation Suite/Deployment (BMC Deployment Packages, basic knowledge of Docker/Kubernetes).
- You have experience with integrations such as SSO (SAML/OAuth), LDAP, REST APIs, and email management.
What we offer
- Excellent city-center location with convenient access to public transportation, plus a Germany-wide public transport pass at a discounted rate.
- Flexibility through the option to work remotely up to three days a week using a company laptop, workations, sabbaticals, and trust-based working hours.
- Performance-based compensation in accordance with the company collective agreement: scheduled salary increases, regular collective pay rises, family allowances, and a Christmas bonus.
- Subsidy for private retirement provision in the form of a direct insurance policy.
- 31 days of annual leave, plus time off on Christmas Eve and New Year’s Eve.
- Option to use the WDR cafeteria and discounts at various restaurants in Cologne city center.
- Fresh filter coffee on every floor, plus coffee and cocoa at the touch of a button from our coffee machine in the foyer.
- Annual company events planned by us (e.g., WDRmg and the WDR Summer Festival).
- Partnership with Urban Sports Club.
- Employee support through every stage of life: childcare and care services for relatives in need of care, coaching, crisis counseling, and preventive health programs.
Topics you will work on
Job locations
About your employer
Die WDR mediagroup GmbH (WDRmg) ist die kommerzielle Tochtergesellschaft des Westdeutschen Rundfunks (WDR). Sie vermarktet und verwertet WDR-Programme und Inhalte weiterer Partner auf allen Verbreitungswegen. Das Kerngeschäft bildet die Werbezeitenvermarktung für die WDR-Hörfunkwellen 1 Live und WDR 2 sowie die Vermarktung der TV-Sponsoring-Umfelder in Das Erste.
- 50-249 Employees
- Established Company
- Onsite, Hybrid
- Media, Publishing · Internet, IT, Telecommunication
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