Job
- Level
- Lead
- Location
- Osnabrück
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 63.000 to 79.000€ gross/year
Job Summary
In this role, you lead the IT support team for 1st and 2nd level, manage incidents, optimize processes, and harmonize system integrations across locations while ensuring high service quality.
Job Technologies
Your role in the team
- You will take on the disciplinary leadership, development, and management of the support team in 1st and 2nd level.
- Together with your team, you ensure a stable and service-oriented IT support for all locations and organizational units.
- Responsibility for personnel deployment, team structure, target agreements, and performance evaluation falls within your scope of duties.
- They prioritize and manage tickets, disruptions, and service requests, ensuring high quality and reliability of support services.
- Analyze recurring problems and derive technical and organizational improvement measures from them.
- As part of mergers and site consolidations, you harmonize and modernize support processes and oversee their implementation.
- They support the integration of new systems, applications, and platforms into the existing support landscape.
- In close collaboration with infrastructure, security, application, and integration teams, you coordinate the rapid and sustainable resolution of complex disruptions.
- You will assist in implementing technical requirements from NIS2, KRITIS, and B3S GKV.
- You ensure comprehensive and audit-proof documentation in the ticketing system and relevant knowledge databases.
- Managing external service providers and partners in the support context is also part of your responsibilities.
- Through the continuous development of support processes, you sustainably improve the user experience and service quality.
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Our expectations of you
Education
- You have completed an IT apprenticeship, ideally as an IT specialist for system integration (m/f/d), or an equivalent qualification.
Qualifications
- Solid knowledge of client and workstation systems, ITSM processes, as well as ticketing and service coordination, is desirable.
- You have a good basic understanding of network and infrastructure topics and can confidently contextualize technical relationships.
- You work in a structured, reliable, and solution-oriented manner and keep an overview even with high support volume.
- As a leader, you convince through clear communication, a sense of responsibility, and strong leadership skills.
- A strong service orientation and enthusiasm for continuously improving support processes complete your profile.
Experience
- Ideally, you have gained several years of professional experience, including initial leadership experience, in a comparable position.
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What we offer
- With us, you have the opportunity to flexibly organize your working hours within 35 hours per week - within the framework of flextime regulations, also with the option to distribute the hours over 4 days a week.
- Depending on your area of activity, you can conveniently work from home on individual days.
- We offer you additional incentives in the form of Christmas and holiday bonuses (14 salaries), tax-free allowances, and corporate benefits.
- Thus, the salary range for this position is approximately €63,000 to €79,000 gross annually.
- Depending on your qualifications and professional experience, the specific classification may vary individually.
- We ensure that you feel welcome with us from the very beginning by accompanying you throughout the onboarding process and supporting you with structured onboarding plans.
- We believe it is important for you to realize your full potential. Therefore, we offer employer-funded training, further education, and professional development both internally and externally to continuously expand your skills.
- Part-time employment is generally possible.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
BKK Dachverband e.V.
Der BKK Dachverband e.V. ist eine schlanke, flexible und unbürokratische politische Interessenvertretung der betrieblichen Krankenversicherungen auf Bundesebene. In Netzwerken und Kooperationen bündeln wir die Interessen unserer Mitgliedskassen, um diese insbesondere gegenüber den gesundheitspolitischen Akteuren und den Medien zu vertreten.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Other Sectors
Team Leader IT Support
- Salary
- 63.000 to 79.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.39.085 to 47.515 € net/year · Tax class I
- Location
- Osnabrück
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
