Job
In this role, you will assist end users and departments with IT inquiries, handle remote and onsite support, manage user and client systems, and maintain the IT documentation effectively.
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Job technologies
Your role in the team
- We are looking for
- Do you enjoy working in a modern and versatile IT environment and like to assist end users and departments in a national and international context with their IT issues? Then you are exactly right here and can apply your current knowledge in a modern IT landscape (O/M365, Microsoft Server environment, and Cloud technologies, ITIL, and much more) and acquire new knowledge with our help.
- To strengthen our IT Service Desk team, we are immediately looking for a (Junior) IT Support (m/f/d) In-house - 1st/2nd Level, full-time.
- Your responsibilities
- Initial recording, analysis, and resolution of IT requests, as well as their documentation in our ITSM tool
- Onsite support at the headquarters in Heidelberg
- Remote support for our national and international branches
- User and Client Management
- Support for our users in utilizing the O/M365 services such as Outlook, Teams, Yammer, Stream, Intune, MDE
- OS and patch management of our Windows clients and applications
- Microsoft Server basic activities (DHCP, Active Directory, Print and File Services)
- Maintenance of the FAQ database and Knowledge Base
Our expectations of you
Education
- Completed IT apprenticeship or a comparable qualification in the IT field
Qualifications
- Basic knowledge in Microsoft Server and Active Directory/Entra ID
- Basic knowledge of Microsoft Azure and Intune
- Good knowledge of Microsoft Client and Office products
- Basic knowledge in networking
- Analytical thinking, service-oriented action, and structured working methods
- Very good German skills (at least B2 level) as well as good English skills
Experience
- Practical professional experience in IT support
- Experience with ITIL-based processes (certification is an advantage)
What we offer
- Options for mobile working to promote work-life balance
- Flexible working hours on a trust-based system
- Company bike for private use within the framework of a bike leasing offer
- Fitness allowance for Pfitzenmeier, Venice Beach, FitBase, and Urban Sports Club
- Attractive, performance-oriented compensation
- Further training and development opportunities as well as a digital learning platform
- Cost subsidy for the job ticket
- Company pension scheme
- Weekly fruit basket as well as free beverages such as water, coffee, and tea on site
- Parking facilities as well as bicycle cellar
- Gifts for company anniversaries
- Regular employee events
- A variety of discounts when shopping online through Corporate Benefits
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Heidelberg Engineering strives to improve ophthalmology through sustainable solutions and thus support physicians in their patient care. To this end, new technologies for imaging and healthcare IT are constantly being developed and optimized. Since its founding in 1990, the company has worked closely with scientists, physicians and industry partners to maximize the clinical benefits of innovative products.
- 1990
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector · Internet, IT, Telecommunication
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