Job
In this role, you conduct phone IT consultations, handle requests in the ticketing system, and support users competently as well as in 2nd level support during installations and rollouts.
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Your role in the team
- They conduct telephone IT consultations and connect remotely when needed.
- You meticulously document your activities, independently set priorities, and actively contribute new ideas to the team.
- You handle requests in the ticket system and assist users competently, patiently, and friendly.
- You support the IT Consultants with your expertise in 2nd Level Support and on-site support, for example during rollouts, installations, and the management of other hardware products.
Our expectations of you
Education
- Completed vocational training in the IT sector, such as in system integration as an IT specialist or IT systems electronics technician, as well as relevant professional experience.
Qualifications
- Strong customer orientation combined with a self-responsible and structured way of working.
- Knowledge in the application of Active Directory.
- Knowledge of current Windows operating systems and MS Office.
- Good command of English.
Benefits
Health, fitness & fun
Higher take-home pay
Food & drink
Job locations
More about the recruiting agency
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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