Job
- Level
- Experienced
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Gemmrigheim
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle incidents and change tickets for the internal IT infrastructure, manage networks and VoIP, support automation projects, and enhance the ticket system and processes.
Job Technologies
Your role in the team
- Processing incoming incident and change tickets in the area of internal infrastructure.
- Coordination of internal support requests including prioritization, escalation, handover to experts, and quality control.
- Implementation of internal projects and conducting regular meetings for the maintenance and continuous improvement of the internal IT infrastructure, particularly in the network and VoIP environment, as well as in Microsoft Cloud and on-premise infrastructure.
- Further development of workflows and processes in our ticket system (Tesseron), as well as the corresponding knowledge articles in the Knowledge Database.
- Implementation, automation, and partial automation of internal IT processes, e.g., in onboarding, offboarding, and changeboarding of users and applications.
- Identification and resolution of technical issues within the scope of 1st- and 2nd-level support, involving internal departments and experts.
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Our expectations of you
Qualifications
- You work in a structured, calm, and composed manner—even when handling complex tasks and projects.
- You seek support from your team or colleagues when needed and are happy to share your knowledge.
- You maintain a friendly and solution-oriented collaboration.
- You are open to change and actively support the further development of internal processes.
- You have basic knowledge of scripting or programming languages (e.g., PowerShell) to implement automations.
- You have good German and English language skills, both written and spoken.
- You possess a driver's license (Class B).
Experience
- You have experience with network components, ideally in the product environment of: NetGear and/or Extreme Networks, Macmon, and Sophos Firewalls.
- You have knowledge in the VoIP field, ideally with experience in Starface, Microsoft Teams Telephony, and Patton SBC.
- You are familiar with hybrid Microsoft environments and have experience in the following areas: Local Active Directory, Microsoft Entra, Exchange Online, Intune, PowerBI, SharePoint, and MS Teams.
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What we offer
- Occupational health management with regular check-ups, health campaigns, and sports programs.
- Private supplementary insurance with entitlement to chief physician treatment, single room, etc., and health budget.
- Reimbursement of internet costs after 2 years of employment.
- Flexible working through home office and the possibility of "Workation," i.e., combining work and vacation.
- Tax-free subsidy for daycare or kindergarten after 3 years of employment.
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Luithle + Luithle Gmbh
In 1991, Andreas and Ralf Luithle founded the company with a focus on IT system support and installation. Today, the company operates as a full-service IT provider, servicing customers from all industries across Germany and internationally. Its customer base includes companies of all sizes, while remaining rooted in its regional community.
Description
- Founding year
- 1991
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT system administrator - internal network and Microsoft infrastructure
- Location
- Gemmrigheim
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
