Job
In this role, you will provide technical support for hardware and software in the healthcare sector, troubleshoot issues, assist users on-site, and document processes in the ITSM system.
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Job technologies
Your role in the team
- User Support & Client Management: You ensure qualified and seamless 1st- and 2nd-level support for medical, nursing, and administrative staff at the Aachen and Verbund Rheinland locations. You record, analyze, and resolve hardware and software issues in our central ITSM ticketing system in accordance with defined Service Level Agreements (SLAs).
- Workplace Systems & Hardware Infrastructure: You install, configure, and maintain our modern client devices (notebooks, thin clients, printers, barcode scanners, and mobile communication devices such as smartphones/tablets). You ensure stable client connectivity to the network and virtualized Citrix environments.
- Clinical Application Systems & Support: You provide on-site support to our users in working with key clinical systems and connected functional and subsystems, and coordinate the resolution of more complex issues with the responsible team.
- Knowledge Transfer & Documentation: You will play a key role in the structured knowledge transfer from our external IT partner. You will comprehensively document existing IT workflows, processes, access credentials, and custom solutions in our ticketing system and build a reliable knowledge base for the Aachen and Verbund Rheinland locations.
- Project Work & Modernization: You support forward-looking IT infrastructure projects on site, ranging from local PC and printer rollouts, workstation setup, reconfiguration and decommissioning, system updates, and the modernization of medical technology interfaces to assisting with the integration of new network standards.
- Collaboration: You work closely with the local on-site team and across the network. You serve as an important link to the internal teams.
Our expectations of you
Education
- You have completed vocational training in IT (e.g., as an IT specialist for system integration) or have an equivalent qualification with substantial professional experience in IT support.
Qualifications
- You have in-depth knowledge of client support (Windows 11, Microsoft Office in a virtualized Citrix environment), as well as common ticketing systems (ITSM) and Active Directory.
- You stand out for your excellent communication skills, structured approach to work, and strong service orientation toward medical and administrative staff.
- As you will be supporting the Aachen and Stolberg locations, you have a Class B driver’s license for travel between the facilities.
- Communicate confidently with our users in German (C1 level), both verbally and in writing.
Experience
- You have hands-on experience supporting hardware components, printer systems, and mobile devices in a professional network environment (LAN/WLAN).
- Ideally, you have already gained some initial professional experience in a clinical setting (healthcare/hospital) and have a basic familiarity with hospital information systems.
What we offer
- Family-friendly and flexible: A growing, family-friendly company with flexible working hours and the option to work from home.
- Permanent employment contract: A long-term collaboration with a lasting perspective.
- Your working hours: Look forward to a reliable full-time position with 40 hours per week. Since flexibility matters to us, many of our positions can also be filled on a part-time basis—just get in touch!
- Meaningful work: Your job with us makes a real difference—for people, not just numbers.
- Development: for your professional and personal growth
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Job locations
About your employer
The Alexian Brothers have been operating hospitals, senior and disability care facilities, health promotion and rehabilitation centers, ambulatory care and nursing facilities, and workshops for disabled people for over 800 years. The organization is committed to providing quality care and services to all members of the community. The Stiftung der Alexianerbrüder is the primary provider of funding for the organization.
- Established Company
- Onsite, Hybrid, Full Remote
- Healthcare, Social Sector
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