Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you will handle IT support tasks including problem analysis and resolution, conduct user training, and perform hardware and software services in an enterprise environment.
Job Technologies
Your role in the team
- Independent processing of assignments (calls or maintenance services), problem analysis and troubleshooting - by phone and on-site.
- Instructions and training of users.
- Acceptance of fault reports.
- Problem identification during calls and, if applicable, during maintenance services - if possible, provide a solution; otherwise, qualified escalation to appropriate support (2nd / 3rd level).
- Execution of hardware and software service including inspection, maintenance, repair, and replacement.
- Support for Microsoft/Office and Apple/iOS products in the enterprise environment.
- Documentation of completed work.
- Relocation of IT workstations (relocation of IT components).
- Error and problem analysis in the enterprise network sector.
- Internal and external project correspondence also in English.
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Our expectations of you
Education
- You have successfully completed your IT training or have relevant professional experience in a comparable position.
Qualifications
- Experienced handling of Microsoft and Apple products as well as their operating systems (client and server).
- Excellent knowledge in the areas of hardware and networking.
- Good knowledge of Webservices and IT security.
- Independent and structured working style with quick comprehension skills and the ability to analyze and solve problems independently.
- Strong customer and service orientation.
- Friendly and confident demeanor.
- Ability to communicate in a target group-oriented, friendly, and binding manner.
- Secure German and good English skills in spoken and written form.
- Resilience and flexibility.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Cegeka Deutschland GmbH
At Cegeka, we help businesses and organizations create digital experiences for their customers, consumers, and citizens. Our goal is to become the leading European orchestrator of digital business platforms and ecosystems in our core markets.
Description
- Founding Year
- 1992
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Support Engineer
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
