Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you ensure second-level support for POS systems in the DACH region, install and configure hardware, handle technical inquiries, and support staff in daily operations.
Job Technologies
Your role in the team
- Ensuring second-level support for POS and cash register systems in the DACH region.
- Installation and configuration of POS / cash register systems, including PCs, routers, and EC terminals.
- Organization and shipping of IT hardware as well as management of the device inventory.
- Analysis, troubleshooting, and documentation of disruptions and technical inquiries.
- Support and advise branch employees in their daily operations.
- Processing support requests via a ticket system and following up until resolution.
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Our expectations of you
Education
- Completed training as an IT specialist (m/f/d) or a comparable qualification with professional experience.
Qualifications
- Proficient in ticketing systems for handling and documenting support requests.
- Basic knowledge of SAP and SQL is advantageous.
- Ability to work well in a team, sense of responsibility, and reliable work approach in daily support and project environment.
- Strong customer orientation and a solid troubleshooting understanding for targeted problem solving.
Experience
- Experience in the installation and configuration of hardware components.
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What we offer
- Freedom of design: Varied tasks with plenty of scope for independent work, creative ideas, and personal responsibility.
- Flexible working: flexitime without core hours, remote work, and 30 vacation days ensure a balanced work-life harmony.
- Further development: Individual training sessions and courses through the Concord Academy as well as external e-learning offerings support your professional and personal growth.
- Networking: Formats such as Lunch & Learn and cross-departmental meetings promote exchange and provide insights into other teams.
- Team culture: Open, family-like collaboration, short decision-making processes, informal 'Du' culture, and regular team events such as summer parties and Christmas celebrations.
- Health & Well-being: Ergonomic workstations and a massage service contribute to your well-being.
- Mobility: Good connection in Cologne-Marsdorf to the highway and public transport, free parking spaces, and JobRad leasing.
- Attractive benefits: Exclusive discounts via the corporate benefits portal as well as company pension scheme.
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Benefits
Food & Drink
Work-Life-Integration
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Job Locations
This is your employer
Matratzen Concord GmbH
Schon seit 1986 beraten wir unsere Kunden individuell und kompetent rund um den guten Schlaf. Mit bereits mehr als 1.000 Filialen sind wir in Deutschland, Österreich und der Schweiz vertreten. Als Europas größter Spezialist für Matratzen, legen wir sehr viel Wert auf die Zufriedenheit unserer Kunden und wir wissen auch: Nur zufriedene Mitarbeiter können unsere Kunden gut beraten.
Description
- Founding year
- 1986
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Trade
IT Support POS/Cash Register Systems
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
