Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle service inquiries and support tickets, analyze and resolve network and Linux issues, and assist users with IT equipment usage.
Job Technologies
Your role in the team
- Responding to service requests and handling support tickets.
- Analysis, assessment, and resolution of problems and disruptions.
- Support with network issues (e.g., DHCP, routing) and initial tasks in Linux system administration (e.g., user management, log analysis).
- Monitoring and maintenance of IT systems and end devices.
- Training and support for users in commissioning and using IT and telecommunications devices.
- Installation of software or profile setup.
- Collaboration with other departments to support their IT requirements.
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Our expectations of you
Education
- Completed training, for example as an IT specialist in the field of system integration or a comparable qualification.
Qualifications
- Knowledge of Linux administration (e.g., user management, package management, log analysis) is advantageous.
- Basic knowledge of network technologies (e.g., TCP/IP, DNS, DHCP).
- Very good knowledge of Windows 7, Windows 10, and Office.
- Solution-oriented working style.
- Very good knowledge of German as well as good knowledge of English (level B2).
Experience
- Initial experience in IT Support (User Help Desk and 1st Level).
- Experience with ticketing systems and remote support tools.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service Desk Technician with a focus on Linux & Networks
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
