Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mainz
- Working Model
- Onsite
Job Summary
In this role, you handle IT issues through first- and second-level support, manage a ticket system, install and maintain hardware and software, and conduct software updates.
Job Technologies
Your role in the team
- First- and Second-Level Support for internal users
- Analysis, prioritization, and sustainable resolution of IT disruptions and service requests
- Processing and maintaining tickets in the ticket system according to ITIL-oriented processes.
- Setup, configuration, and maintenance of workstations (hardware and software)
- Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)
- Installation, configuration, and maintenance of standard software and specialized applications
- Execution of software rollouts, updates, and patches
- Collaboration with product management, development, and other specialist departments
- Creation of reports, documentation, and knowledge base entries
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Our expectations of you
Education
- Completed IT training or a comparable qualification
Qualifications
- Excellent knowledge in analyzing and resolving user and system issues.
- Structured, solution-oriented, and independent way of working
- Good technical and organizational understanding
- Service-oriented, friendly, and professional demeanor towards users
- Clear and effective communication of solutions to customers and colleagues
- Ability to handle multiple tasks simultaneously and set priorities in a customer-oriented manner.
- Fluent in German and English, both written and spoken.
- Candidates must provide a criminal record certificate (not older than three months).
Experience
- 2-3 years of professional experience in IT support, Service Desk, or a comparable OSS environment
- Ability to work in a team and experience in collaborating within international, multicultural teams
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What we offer
- A wide range of activities, tasks, and projects
- Vouchers (birthday voucher, wedding and newborn surprise)
- Edenred Card (valid at over 16,000 restaurants, hotels, and gas stations in Germany)
- Fishing for Friends Program - our Employee Referral Program
- Opportunity for professional development and career advancement
- Friendly and international working environment
- Company-sponsored events
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Job Locations
This is your employer
D-ploy GmbH
D-ploy GmbH, established in 2003, is a reputable company providing comprehensive IT services with locations in Germany and Austria.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
first-level supporter
- Location
- Mainz
- Working Model
- Onsite
- Diversity
- Open for all genders
