Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Korschenbroich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure the stable operation of production applications, take on second-level support, address technical inquiries, and improve system stability through troubleshooting and documentation.
Job Technologies
Your role in the team
- As a (Junior) Application & Support Engineer (m/f/d), you support the stable operation and further development of production-related applications.
- You act as an interface between the business unit, IT operations, and software development, ensuring that applications function reliably, user requirements are understood, and technical issues are resolved efficiently.
- Operation and monitoring of production-related applications (e.g., data delivery tools, internal printing applications, etc.)
- Second-Level Support for End Users - including analysis, troubleshooting, and documentation of issues and requests.
- User and rights management for managed systems
- Communication with our Service Management to record requirements and translate them into technical measures.
- Collaboration with software development and IT operations, particularly in the context of error analysis, deployments, and rollouts.
- Creation and maintenance of technical documentation, FAQs, and knowledge articles
- Support with testing, releases, and projects
- Incident management as well as analysis of recurring disruptions to sustainably improve system stability.
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Our expectations of you
Qualifications
- Basic understanding of IT systems, networks, and operating systems (especially in the Windows environment)
- Knowledge in user and rights management
- Good communication skills - clear, service-oriented, team player
- Very good German skills, good English skills
Experience
- Initial experience in application support or IT support environment
- Practical experience with ticketing systems (e.g., JIRA, ServiceNow, etc.)
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What we offer
- 30 days of vacation
- Employee gift card with an additional €48.00 per month (tax-free, after six months of employment).
- Diverse range of benefits (Corporate Benefits)
- Water, coffee, tea, and fruit are available free of charge.
- A lived culture of informal 'you' with flat hierarchies.
- Excellent transportation links and free parking on the company's own parking lot.
- If you want to actively and passionately demonstrate your skills with us, we offer you a high degree of independence, creative freedom, responsibility, and structured development.
- The opportunities offered by an internationally active, dynamic company in a market-leading position complete our offering.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Paragon Gmbh & Co. Kgaa
Die Paragon GmbH & Co. KGaA is an electronics manufacturer founded in 1988 that specializes in automobile electronics with headquarters in Delbrück. The company supplies the automotive industry with devices and sensors for acoustic, cockpit, electromobility, and body kinematics applications.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Application Support Engineer
- Location
- Korschenbroich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
