Job
- Level
- Lead
- Location
- Stuttgart
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will oversee regional IT service delivery, lead IT Site Managers, coordinate escalations, and drive continuous improvement in IT operations and support services.
Job Technologies
Your role in the team
- Own regional IT service delivery performance, service quality, and operational excellence across all sites.
- Provide functional leadership and coordination of IT Site Managers, ensuring alignment of priorities, governance, and reporting standards.
- Leads regional escalation and problem-management activities, driving sustainable resolution of major and recurring service issues.
- Monitor service performance, identify risks and improvement opportunities, and drive continuous enhancement of IT operations and support services.
- Act as the primary operational interface between regional business leadership, IT Business Partners, Corporate IT teams, and external service providers.
- Coordinate cross-site IT initiatives and ensure effective implementation of Corporate IT standards, processes, and governance requirements.
- Support regional IT financial management, including budgeting, forecasting, cost optimization, and validation of IT-related expenditures.
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Our expectations of you
Education
- University degree in Information Technology, Computer Science, Engineering, Business Informatics, or a related field.
Qualifications
- Proven expertise in service-performance management, operational escalation management, problem management, and continuous service improvement.
- Strong understanding of enterprise IT services, operational governance, IT financial management, budgeting, forecasting, cost control, and invoice validation.
- Solid knowledge of IT service management frameworks, preferably ITIL, and broad exposure to workplace, infrastructure, connectivity, cloud, and business application services.
- Strong analytical, problem-solving, communication, and stakeholder-management skills, with the ability to drive sustainable outcomes across business and IT functions.
- Fluency in English and willingness to travel within the assigned region.
Experience
- Several years of experience in IT operations, IT service management, or regional IT service delivery within an international enterprise environment.
- Experience leading and coordinating geographically distributed IT teams and managing external IT service providers.
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What we offer
- Your start at Exyte: Take part in a two-day onboarding event with new colleagues.
- Attraktive Lage: Unser Standort in Stuttgart verfügt über großzügige Arbeitsplätze mit höhenverstellbaren Tischen.
- Buddy system: Several weeks of close familiarization with your colleagues in the team.
- Work-life balance: There is always the possibility of switching to mobile working.
- Catering: Free coffee specialties as well as water dispensers are accessible on every floor.
- Keep fit: Exyte subsidizes your fitness contract through EGYM Wellpass at over 5,000 locations in Germany.
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Topics You Will Work On
Job Locations
About Your Employer
Exentec
Exentec is a renowned provider of critical technologies and services for the high-tech industry. As part of the Exyte Group, the company focuses on cleanroom technology and technical services for sectors such as semiconductors and life sciences. Exentec is responsible for the development, production, and maintenance of solutions for ultra-clean and regulated environments.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Manager IT Operations EMEA
- Location
- Stuttgart
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
