Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will take ownership of managing and optimizing the internal SaaS and business applications, working closely with various stakeholders and IT teams to ensure efficiency and compliance.
Job Technologies
Your role in the team
- As a SaaS & Business Applications Manager, you will own and mature Parloa's internal SaaS and business application landscape, transforming a highly distributed environment into a centralized, scalable, and compliant platform that enables the business to operate efficiently.
- This role operates as an individual contributor with end-to-end ownership of the application portfolio.
- You will work in close partnership with IT Service Delivery and Security, ensuring applications are reliable, compliant, and aligned with business needs - while driving consolidation, optimization, and operational excellence.
- Own the SaaS & Application Portfolio: Take ownership of the lifecycle of all business applications, from onboarding to decommissioning.
- Establish and maintain a centralized view of the application landscape (600+ tools).
- Drive consolidation and rationalization to reduce redundancy and improve efficiency.
- Drive Business Alignment & Enablement: Partner with stakeholders across the business to understand needs and translate them into scalable application solutions.
- Ensure applications are aligned with operational workflows and business objectives.
- Act as the bridge between business, IT, and vendors.
- Lead Application Delivery & Change: Own implementation, rollout, and optimization of business applications.
- Manage upgrades, changes, and integrations in collaboration with IT Service Delivery.
- Ensure proper validation, testing, and release processes.
- Vendor & Supplier Management: Manage relationships with SaaS vendors, including performance, renewals, and contract optimization.
- Track usage, value, and licensing to support cost efficiency.
- Support commercial decision-making with data and insights (budget ownership sits outside the role).
- Governance, Risk & Compliance: Collaborate with Security to ensure applications meet SOC2 / ISO compliance requirements.
- Establish governance processes for onboarding, access, and lifecycle management.
- Maintain documentation, standards, and controls across the application portfolio.
- Knowledge & Operational Excellence: Build and maintain documentation, service catalogues, and usage guidelines.
- Improve internal adoption, usability, and supportability of tools.
- Introduce scalable processes aligned with ITIL principles where appropriate.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Strong understanding of application lifecycle management and IT service management concepts (e.g., ITIL).
- Ability to operate across technical and business domains, translating between stakeholders.
- Strong project ownership and delivery capability across multiple parallel initiatives.
- Vertrautheit mit SOC2 / ISO 27001 Kontrollen.
- Background in consulting or transformation roles.
- Exposure to tooling ecosystems (SSO, IAM, procurement, asset management).
Experience
- Proven experience managing SaaS or business application portfolios in a scaling company.
- Experience working with vendors, contracts, and SaaS ecosystems.
- Experience working in environments transitioning toward enterprise maturity (compliance, scale, governance).
- Nice to have: Experience in SaaS-heavy, high-growth environments.
This text has been machine translated. Show original
What we offer
- Messbare Reduzierung der SaaS-Ausgaben durch Konsolidierung und Optimierung.
- Significant portion of applications centralized under structured ownership.
- Clear governance model established for onboarding, lifecycle, and vendor management.
- Improved visibility, documentation, and usability of the application landscape.
This text has been machine translated. Show original
Topics that you deal with on the job
Job Locations
This is your employer
Parloa Gmbh
Parloa GmbH, a tech company based in Berlin, provides support to enterprise clients looking to scale AI agents for natural customer conversations with its AI Agent Management Platform AMP. The company serves global brands such as Allianz, Booking.com, SAP, and Swiss Life, enabling over a billion customer interactions. With offices in Berlin, Munich, and New York, Parloa employs around 350 staff and is expanding internationally.
Description
- Company Type
- Startup
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
SaaS & Business Applications Manager
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
