Job
In this role, you will manage IT systems and cloud environments, ensure stability and availability, conduct troubleshooting, and provide technical support for users of the systems.
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Your role in the team
- The Baden-Württemberg Cooperative State University Mannheim is seeking an IT Systems Engineer (m/f/d) for infrastructure operations at the Center for Scientific Computing (ZWR), starting as soon as possible.
- In this role, you operate and administer our server, system, and cloud environments, ensure their availability and stability, and serve as the first point of contact for users of the systems you support.
- Operation, administration, and maintenance of server, storage, virtualization, and OpenStack environments.
- Administration of system services, user accounts, access rights, and virtual resources.
- Monitoring utilization, availability, and data backups, as well as implementing patching, security, and hardening requirements.
- Assessment and prioritization of incident reports from operations and system monitoring.
- Narrowing down the root cause across the affected system layers (hardware, operating system, virtualization, storage, network connectivity, service).
- Resolution, weighing operational risk and impact, including restoration from backup.
- Post-incident analysis and coordination with manufacturers, service providers, and the central IT department in the event of product-related errors.
- Support and maintenance of technical work environments, including hardware and software.
- Installation, cabling, commissioning, and inventory management of server and network components, as well as maintenance and replacement work.
- Monitoring data center infrastructure conditions (power supply, cooling, access control).
- Preparation of procurement processes, technical evaluation of bids, and inspection of deliveries.
- Supporting users and setting up access, projects, and resources.
- Clarification of technical requirements, creation of guides, and training on how to use the infrastructure.
- Maintaining technical operations and recovery documentation, as well as standardizing recurring operational procedures.
Our expectations of you
Education
- Completed university degree (Bachelor’s) in computer science or a comparable field, or completed relevant vocational training in IT with equivalent skills and several years of relevant professional experience.
Qualifications
- Comprehensive knowledge of administering Linux server operating systems.
- Knowledge of virtualization and cloud technologies.
- Networking knowledge (IP, routing, segmentation, firewalling) to the extent required for system operations.
- Knowledge of automation and scripting.
- Service-oriented and patient when assisting users, even with recurring questions.
- Structured, transparent way of working: maintaining clear, traceable tickets and documentation, and ensuring clear handovers to colleagues.
- Willingness to learn and keep up with the development of the platforms you support, and an interest in familiarizing yourself with new systems.
- Collegial, appreciative collaboration in a small team where responsibilities are shared.
- Very good written and spoken German skills, as well as good English skills (technical documentation, communication with manufacturers).
Experience
- Desirable: Experience with OpenStack or a comparable cloud platform.
- Nice to have: Experience with container technologies and some initial experience in IT security.
What we offer
- A responsible and varied role at a renowned university.
- Real scope to shape the operation and further development of our scientific IT infrastructure.
- Compensation in accordance with the TV-L collective agreement, up to pay grade EG 11 (subject to meeting the applicable collective agreement and personal requirements).
- Attractive VBL occupational pension: lifelong pension plus protection in the event of reduced earning capacity and for surviving dependants.
- Modern work environment and high-performance infrastructure.
- Flexible working hours and the option to work remotely on certain days; a healthy work-life balance.
- A collaborative team environment, an open-door policy, and a flat hierarchy.
- Internal and external training opportunities for your professional development.
- Corporate health management.
- Excellent transport links and a subsidy for the job ticket; JobBike BW; employer-subsidized cafeteria on campus.
- As a university certified as family-friendly, we support work–life balance.
- Support for a subject-related part-time master’s degree is available.
Benefits
Work-Life-Integration
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About your employer
The Duale Hochschule Baden-Württemberg is the first state-run dual college in Germany, meaning that it integrates practical training into its curriculum. It was founded on March 1, 2009 and builds on the successful 45-year history of the former Berufsakademie Baden-Württemberg.
- 1974
- Established Company
- Onsite, Hybrid
- Education System
Employer reviews
- Engineering
- 3.2
- Working conditions
- 3.3
- Career growth
- 3.4
- Team culture
- 3.8
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