Job
In this role, you will support the optimization of DATEV functionalities towards cloud technology, provide telephone and digital support, and document user requests in the ticketing system.
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Job technologies
Your role in the team
- Support in further optimizing and modernizing the DATEV functionalities towards cloud technology.
- Telephone and digital support for DATEV users (m/f/d).
- Recording, documenting, and classifying reports in our ticket system, with clarification with the experts (m/f/d) at DATEV if necessary.
- Support and consulting for DATEV users (m/f/d).
- Support for data migrations, imports, and exports to and from clients or tax advisors (m/f/d).
- Administration and maintenance of access control.
- Conducting digital training sessions as well as, if applicable, on-site training.
Our expectations of you
Education
- Completed training as an IT specialist (m/f/d), or alternatively a comparable qualification or professional experience in the IT sector.
Qualifications
- Knowledge of DATEV and/or industry-specific expertise is advantageous but can also be acquired in collaboration with our IT colleagues (m/f/d) — we actively support your onboarding and training.
- Knowledge of organizational processes (Incident and Problem Management as well as Request Fulfillment) in the Service Desk according to ITIL is an advantage.
- Enjoyment of cross-departmental collaboration between tax and IT experts (m/f/d).
- Reliable, structured, and service-oriented work approach as well as team spirit.
- Excellent spoken and written German skills.
- Interest in a recession-proof industry with long-term development opportunities.
What we offer
- Contribute your ideas! We offer an exciting, diverse range of tasks, also with an international focus.
- Become part of our diverse teams and collaborate closely across disciplines to achieve the best results for our clients and expand your personal horizons.
- Our comprehensive onboarding program offers the perfect opportunity to get to know Baker Tilly and experience our corporate culture together with other new starters.
- Further your education in our internal Baker Tilly Academy on topics that interest you and that will advance your professional or personal development.
- We offer you an Urban Sports Club membership at an attractive corporate rate. From yoga and fitness to bouldering and swimming, you will have access to thousands of sports partners across Germany.
- Lease your personal dream bicycle or e-bike conveniently and affordably through Baker Tilly. Additionally, Baker Tilly supports all employees in financing the DeutschlandTicket with a tax-free subsidy.
- We support you and your family in all aspects of life. Whether it's childcare, caring for relatives, or dealing with psychological stress - our family service provides you with comprehensive counseling and placement services.
- Look forward to exclusive discounts and special conditions: Through a dedicated employee portal, you will benefit from numerous discounts on products and services from a wide range of providers.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Baker Tilly has 36,000 employees in 146 countries who provide tailored consulting services in the areas of Audit & Advisory, Tax, Legal and Consulting. Our accountants, lawyers, tax advisors and management consultants develop innovative solutions that are precisely tailored to the individual needs of our clients and implement them with the highest standards of quality and efficiency.
- 250+ Employees
- 1979
- Established Company
- Onsite
- Consulting
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