Job
- Level
- Senior
- Location
- Montabaur
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you analyze complex incidents and service requests within the Digital Workplace, develop improvement proposals, optimize processes, and collaborate closely with other IT teams.
Job Technologies
Your role in the team
- You can expect a balanced combination of demanding operational tasks and cross-disciplinary professional development. About half of your time will be spent analyzing and handling complex incidents, service requests, and escalations in the Digital Workplace environment. The other half will be used to prepare technical topics, improve processes and documentation, and further develop collaboration between teams in IT service. Based on this, you will evaluate options for action and formulate well-founded recommendations for management.
- They ensure a structured, traceable, and service-oriented processing in the Matrix42 Service Portal.
- You identify bottlenecks, process deviations, and recurring disruptions, develop appropriate improvement measures, and oversee their implementation.
- They coordinate tasks and priorities with the management and reliably follow up on agreed-upon measures.
- You work closely with the other teams in IT Service and support the development and implementation of uniform processes, standards, and working methods. Additionally, your topics are also cross-team, and you maintain equally close collaboration with external service providers.
- They identify and analyze relevant Key Performance Indicators (KPIs), derive measures to improve our services from them, and monitor their impact.
- You improve operational and process documentation as well as knowledge articles and pass on your knowledge in a structured manner to colleagues.
- They support Digital Workplace Services with Microsoft Intune and Microsoft 365 Apps and evaluate the use cases of Power Automate and Microsoft 365 Copilot.
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Our expectations of you
Education
- A completed relevant degree or a comparable qualification, combined with at least five years of relevant professional experience in the IT service or digital workplace environment, forms the basis of your expertise. Additionally, you bring solid practical experience in IT service and have sound knowledge of ITSM processes, along with experience in handling complex incidents and escalations.
Qualifications
- You have the ability to present complex issues understandably, evaluate options for action, and formulate clear recommendations.
- You have very good German language skills and working proficiency in English.
- You ideally already possess ITIL knowledge or a corresponding certification.
Experience
- You have experience in technical coordination, independent responsibility for topics, or structured decision preparation.
- Ideally, you have experience with the Matrix42 Service Portal or a comparable ITSM system, knowledge of Microsoft Intune and Microsoft 365 apps, as well as experience with Power Automate or Microsoft 365 Copilot.
- You preferably also have knowledge in endpoint, asset, or lifecycle management and have experience working in a larger IT service environment with multiple teams and specialized IT interfaces.
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What we offer
- As an employer, United Internet offers interesting job opportunities with exciting projects, individual training opportunities, and good prospects.
- Our collaboration is characterized by flat hierarchies and short decision-making paths. A positive error culture and open feedback are encouraged!
- To support sustainable and flexible mobility, we provide our employees with attractive benefit packages. This way, you can lease your individual desired bicycle at favorable conditions through JobRad. This offer is additionally subsidized by us financially. Alternatively, you can use public transportation and benefit from a subsidy for the Deutschlandticket.
- We celebrate successes as a team: At United Internet, there are legendary celebrations. And our diverse workshops and team events foster a special sense of camaraderie.
- Many of our positions allow for remote work from home and flexible working hours.
- Our employees benefit from attractive pension schemes. These include modern options for financial security that support wealth accumulation. Our health and sports offerings, for example, focus on topics such as ergonomics, exercise, and nutrition, completing the portfolio. The goal is to provide a work environment where all colleagues can develop professionally and also be well-prepared for their private future.
- Our employees benefit from a variety of discounts on products and services offered by our group, such as discounted DSL and mobile contracts. Additionally, we provide exclusive price advantages for selected leisure and partner offers.
- Strengths are individual – and that's a good thing! Our wide range of development programs offers great opportunities for personal and professional growth. From e-learning to training sessions, conferences, or mentoring – we learn from, for, and with each other to grow together.
- To provide our employees with a productive and pleasant working environment, we rely on state-of-the-art technology. This includes powerful hardware, ergonomic accessories, and the latest software tools for efficient collaboration.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
United Internet AG
As the leading provider of communication solutions in Germany, we offer our users a safe and reliable way to communicate with our strong brands: 1&1, GMX, WEB.DE, and mail.com—despite handling 500 million incoming emails every day!
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Career Growth
3.2Engineering
3.3Workingconditions
3.8Culture
3.2
IT Service Specialist Digital Workplace
- Location
- Montabaur
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
