Job
- Level
- Experienced
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin, Bonn
- Working Model
- Onsite
Job Summary
You provide onsite IT support for public sector clients, handle client issues, manage ticket systems, monitor customer systems, and create documentation for your activities.
Your role in the team
- You provide valuable on-site support for clients in the public sector (federal agency).
- You will be involved in IT Service Desk and IT rollout projects.
- You are responsible for handling and resolving client issues via phone, email, or on-site as part of 1st/2nd-level support.
- Creating tickets and compiling all relevant information are also part of your responsibilities.
- Last but not least, you take over the control and monitoring of the customer systems as well as the documentation of the activities.
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Our expectations of you
Education
- Completed (information-) technical training
Qualifications
- Basic understanding of processes according to ITIL
- Willingness to undergo security clearance in accordance with SÜG (or ideally, already existing security clearance)
- Flexibility, enthusiasm for new fields of expertise, and team spirit
Experience
- Initial professional experience in the described area of responsibility.
- Experience with ticketing systems
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
Bechtle AG
Bechtle is a leading IT company in Europe and operates around 70 system houses in Germany, Austria and Switzerland. The e-commerce companies in 14 countries ensure reliable IT services and enable companies to fully exploit their potential
Description
- Company Size
- 50-249 Employees
- Founding year
- 1983
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Engineering
4.0Workingconditions
4.5Career Growth
4.0Culture
4.2
IT Service Technician Onsite Support - Public Sector
- Location
- Berlin, Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
