Job
In this role, you will install and configure IT infrastructures in healthcare facilities, act as a contact person for clients, and systematically resolve support requests at various levels.
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Job technologies
Your role in the team
- You are responsible for commissioning new IT infrastructure in medical practices and other healthcare facilities, from servers and clients to network components.
- Comprehensive customer support: You are the primary point of contact for designated customer locations, keep track of all support tickets, and resolve them systematically (from first to third level).
- Technology Consulting: You evaluate new IT trends, software and hardware solutions, assess their feasibility, and present your concepts convincingly to clients.
- Flexible working arrangements: You work dynamically—depending on project requirements—in the office, from home, or directly on-site with the client.
- To ensure a smooth installation at the customer’s site, you prepare the hardware and software systems in advance (staging).
- You install and configure servers and Windows clients.
- On-site, you integrate the systems into the practice network and commission network components such as routers, switches, and firewalls.
- When handing over to the practice team, you are the knowledgeable point of contact for all questions.
- You create and maintain the technical documentation for the installed systems.
- You help customers with technical questions via ticket, remotely, or by phone, always treating them as equals—even when things get hectic.
Our expectations of you
Education
- The role requires completed IT training, for example as an IT specialist in systems integration, or equivalent professional experience.
Qualifications
- You are confident using Windows 10/11 and have a solid foundational knowledge of networking (e.g., IP addresses, DHCP, DNS).
- With your strong service-oriented mindset, you interact with customers confidently and courteously, and explain technology in a way that’s easy to understand for people without an IT background.
- You work independently and in a structured manner, and when problems arise, you can find a solution on your own, even on site.
- Travel is no obstacle for you: You are 100% willing to travel throughout Germany, hold a Class B driver’s license, and live between Stuttgart and Munich.
- You speak German at a native level.
Experience
- Ideally, you have experience with Windows Server or Linux, as well as configuring firewalls and switches.
- Experience in a medical environment, for example with practice management systems (PMS), X-ray systems, or the telematics infrastructure (TI), is a definite plus.
What we offer
- Work wherever you want: We offer you a 100% remote position in Germany with flexible, trust-based working hours for an optimal work-life balance.
- Job security: You’ll receive a permanent employment contract from day one, giving you a long-term perspective.
- Individual development: Take advantage of our wide range of internal and external training opportunities to develop your skills in a targeted way.
- Meaningful projects: Apply your expertise in healthcare digitalization and help shape tomorrow’s IT infrastructure.
- A collaborative team environment: Look forward to an open, informal culture and short decision-making processes where your opinion matters.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
We advise companies and institutions from a wide range of industries. Our expertise ranges from process analysis to process consulting, requirements engineering, software development, testing, sales to IT strategy development.
- 2000
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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