Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will handle IT incidents in first- and second-level support, assist users with hardware and software issues, and maintain our IT infrastructure through documentation and IT projects.
Job Technologies
Your role in the team
- Acceptance, analysis, and resolution of IT incidents in First- and Second-Level Support.
- Support our users with hardware and software issues.
- Operation, maintenance, and further development of our IT infrastructure.
- Creation and maintenance of documentation, system descriptions, and processes.
- Participation in IT projects, rollouts, and system implementations.
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Our expectations of you
Education
- Completed IT training, e.g., as an IT specialist for system integration or a comparable qualification.
Qualifications
- Very good written and spoken German skills (C1).
- Basic understanding of network structures.
- Structured, independent, and solution-oriented way of working.
- Friendly, service-oriented demeanor when interacting with users.
- Knowledge in the administration of Linux and Windows servers.
- Knowledge of Mobile Device Management (MDM) (e.g., Jamf Pro or Microsoft Intune).
- Basic knowledge in IT security, backup, or patch management.
- Class B driver's license.
Experience
- Experience in First- and Second-Level Support.
- Experience with virtualization, ideally Proxmox.
- Experience with cloud services, e.g., Microsoft 365.
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What we offer
- 32 days of vacation per year.
- Structured onboarding.
- Meaningful activity within an organization with social responsibility.
- Work on exciting projects and new technologies.
- Collegial IT team and short decision-making processes.
- Culture of recognition and trust.
- Flexible working and work-life balance.
- Openness to new technological innovations as well as actively promoting one's own ideas and suggestions for improvement.
- Further training and certification opportunities.
- Opportunities for professional and personal development.
- A performance-based compensation.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
This is your employer
Deutsches Rotes Kreuz e.V.
Als Spitzenverband der Freien Wohlfahrtspflege macht das DRK in ganz Deutschland Angebote für Kinder und Jugendliche, für Familien und Senioren. Tausende Einrichtungen mit hunderttausenden Fachkräften sorgen für Jung und Alt. Wir initiieren und koordinieren für sie bundesweite Programme und setzen uns für eine inklusive Weiterentwicklung des deutschen Hilfesystems ein.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Administrator / IT Support
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
