Job
In this role, you assist employees on-site with IT issues, process support tickets, perform hardware installations, and manage user profiles along with asset management.
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Your role in the team
- As an IT Support Specialist (m/f/d) in 2nd-level support – Onsite Support, you ensure that employees can work productively at their locations at all times and that their IT systems run reliably.
- You support users on site with all questions relating to the digital workplace—from PCs and laptops to smartphones, printers, IP telephony, and other peripherals.
- You handle pre-qualified incidents from the ticketing system and work closely with the relevant specialist teams on more complex issues.
- You manage user profiles and are responsible at the locations you support for routine tasks such as setting up and dismantling hardware, relocating workstations, and onboarding new users to their digital workplace.
- In addition to implementing hardware rollouts, you support customer representatives with larger-scale changes on site.
- You keep track of the hardware in use and maintain the inventory in the asset management system.
- Contribute your expertise to cross-functional teams and actively share your knowledge with colleagues.
Our expectations of you
Education
- You have completed vocational training in IT or, as a career changer (m/f/d), bring solid practical experience and a strong affinity for IT.
Qualifications
- Ideally, you’re already familiar with BGW’s support processes.
- You are familiar with notebooks, PCs, smartphones, and peripheral devices, as well as current Windows and Microsoft Office environments.
- Basic knowledge of networking helps you quickly understand technical concepts and efficiently narrow down problems.
- You are characterized by a structured and independent approach to work, while always keeping users’ requirements in mind.
- You enjoy direct contact with users and work in a solution-oriented way with a range of stakeholders.
- Open feedback, knowledge sharing, and teamwork come naturally to you.
- To support the locations in your area of responsibility, you have a Category B driving licence and very good German language skills at C1 level.
What we offer
- Competitive compensation, complemented by an employer-funded occupational pension plan to which we contribute 2–4% of your gross salary.
- A friendly work environment built on collaboration and an open culture that welcomes new ideas and embraces innovation.
- The opportunity to work remotely and adapt your working hours to your individual needs.
- Onboarding with experienced mentors (m/f/d) to help you quickly get to grips with your responsibilities and our culture.
- Professional development opportunities, including our Talent Management Program and specialized leadership training.
- Online fitness classes and the option to lease a company bike—for your health and mobility.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
BG-PHOENICS GMBH unites a long standing expertise in the IT industry with extensive sector knowhow and cutting edge technologies. Thus, we create high quality and futureproof business solutions, tailor made IT options as well as client ready branch software.
- 2001
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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