Job
In this role, you will monitor the operation of the One.ControlCenter, analyze SLA-KPI deviations, and support operational changes while ensuring documentation and support processes are in place.
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Your role in the team
- Support the ongoing operation of One.ControlCenter and implement the agreed operational processes and quality standards.
- Monitoring the supported applications and services, as well as identifying, documenting, and escalating operational issues.
- Analysis of SLA/KPI deviations, contract breaches, and operational risks, as well as development of appropriate recommendations for action.
- Operational support for changes and transition phases, including coordination, documentation, and follow-up.
- Preparation and analysis of reports, maintenance of operational documentation, and support for knowledge management.
- Preparation and facilitation of operational coordination meetings and service reviews, including documenting outcomes and following up on agreed actions, deadlines, and open items.
Our expectations of you
Education
- You have completed vocational training in IT or have acquired a comparable qualification.
Qualifications
- An ITIL certification is desirable.
- Ideally, you have database and programming skills.
- As our projects are primarily based in German-speaking environments, we require business-fluent German skills (C1 level or above).
- Excellent English skills round out your profile.
Experience
- Relevant professional experience (ITSM tools and working with SLA/KPI requirements) is required, as is experience supporting technical products.
- Initial project experience is an advantage.
What we offer
- Mobile work for this position: By agreement.
- Regular working hours of 35 hours per week.
- At least 30 days of vacation per year based on a five-day workweek.
- Company pension scheme
Opportunity to take a sabbatical (“My Time Out”).
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
The Volkswagen Group, which has its headquarters in Wolfsburg, Germany, is one of the world's leading manufacturers of automobiles and commercial vehicles.
- 250+ Employees
- Established Company
- Hybrid, Onsite
- Industry, Production
Employer reviews
- Career growth
- 3.1
- Engineering
- 2.9
- Working conditions
- 4.0
- Team culture
- 3.6
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