Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Chemnitz
- Working Model
- Onsite
Job Summary
In this role, you will handle support requests for financial software, analyze technical issues, document activities in the ticket system, and collaborate closely with software development and customers.
Job Technologies
Your role in the team
- As an IT support specialist, you are an important contact for our customers and provide support regarding the products installed by you.
- Through your close engagement with the client and regular discussions, you can identify new requirements and needs, ultimately ensuring that they are taken into account during the implementation of new software functionalities.
- Acceptance and processing of support requests via telephone, email, and ticket system.
- Analysis of errors and troubleshooting of disruptions or technical issues in the software.
- Support in the implementation and further development of optimization measures.
- Analysis of customer requirements and subsequent implementation in close collaboration with software development.
- Documentation of activities in the ticket system and support in the creation of training materials.
- Exchange with specialists of the same product to turn experiences into solutions.
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Our expectations of you
Education
- Completed training as a tax or administrative clerk as well as in the commercial sector or motivated career changers.
Qualifications
- Accounting knowledge is an advantage.
- Basic technical understanding.
- Enjoyment in customer service and good oral as well as written communication skills.
- Ability to work in a team as well as strong communication skills.
- Flexibility and quick comprehension.
- Proficient handling of the PC as well as MS Office programs.
Experience
- We look forward to everything else you bring in terms of knowledge and experience!
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What we offer
- Exciting projects, challenging tasks, and responsibility from the very beginning.
- Flexible work-life balance-oriented working in a modern and family-oriented work environment.
- 30 days of vacation plus Christmas and New Year's Eve, as well as flexible working hours.
- Relaxation and sports activities for health promotion.
- Regular team events with great colleagues.
- Consideration of personal needs as well as appreciation of commitment.
- Diverse opportunities to develop yourself.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
SASKIA Informations-Systeme GmbH
SASKIA Informations-Systeme GmbH, based in Chemnitz-Mittelbach, has been providing specialized IT solutions for public administrations in Germany since 1993. With a focus on eGovernment projects, the company contributes to the digitalization of administration.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT supporter financial software
- Location
- Chemnitz
- Working Model
- Onsite
- Diversity
- Open for all genders
