Job
In this role, you provide 1st level support for CRM software, create campaigns, maintain user data, and perform error analysis while assisting departments in optimizing and implementing digital processes.
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Job technologies
Your role in the team
- 1st-level support for the CRM software.
- You create and maintain campaigns and pricing plans in the relevant systems, ensuring they are implemented accurately and on time.
- You will manage users, including creating and maintaining user accounts and assigning permissions.
- As part of the CRM software, you will work with service providers to analyze, document, and resolve issues, as well as further develop the software.
- You support specialist departments such as Marketing, Operations, and Customer Service with the analysis, troubleshooting, optimization, and implementation of IT-supported business processes.
- You will work on the further development of digital customer processes, for example by defining business requirements for IT systems and supporting their implementation through to completion.
Our expectations of you
Education
- Ideally, you have completed vocational training (for example, as an IT systems management assistant or an IT specialist in system integration).
Qualifications
- You have a fluent command of German, both spoken and written, and good English skills.
- You stand out with your independent and structured approach, combined with a hands-on mentality and an analytical way of working.
- You have a strong affinity for IT and are confident using the MS Office suite.
- You are service-oriented, communicate confidently with different departments, and enjoy explaining complex topics in an understandable way.
Experience
- You have already gained experience as a product manager or user support specialist.
What we offer
- A permanent employment contract offers you stability and security.
- Take advantage of the work-from-home option and flexible working hours to achieve the ideal work-life balance.
- Enjoy free membership at McFIT, John Reed, and Gold’s Gym across Europe.
- Give someone you know a membership at McFIT, John Reed, and Gold’s Gym across Europe.
- Look forward to 13 monthly salary payments, including holiday and Christmas bonuses.
- Get a prorated job ticket or a voucher for work-related expenses.
- Experience a flat hierarchy and open, respectful communication.
- Take part in regular team and company events and strengthen team spirit.
Benefits
Work-Life-Integration
Higher take-home pay
Job locations
About your employer
Die RSG Group ist mit mehr als 2 Millionen Kunden der weltweite Innovationsführer in den Bereichen Fitness und Lifestyle. Mittlerweile sind wir in 48 Ländern aktiv. Zu unseren starken Marken und zukunftsweisenden Konzepten gehören unter anderem McFIT, High5, die JOHN REED Family, CYBEROBICS, LOOX, uvm.
- 1997
- Established Company
- Onsite, Hybrid
- Sports, Leisure
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