Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you provide IT support to internal users, handle tickets, perform on-site installations of IT equipment, and ensure smooth workspace operations.
Job Technologies
Your role in the team
- You ensure that trains get moving properly – because you work on exciting, environmentally sustainable projects in railway infrastructure.
- In order for our colleagues at locations, in offices, and on construction sites to work reliably, functional digital workplaces, fast support, and seamless provisioning of IT equipment are required.
- For our new Digital Workspace Services team, we are looking for reinforcement in the area of Workspace and Support.
- In this versatile role, you will connect IT Service Desk, IT Logistics, and Onsite Support, and support our internal users with pragmatic and service-oriented solutions.
- Processing support requests and tickets as well as assisting users via phone, email, and remote tools.
- Analysis of disruptions in the workspace environment, structured documentation, and implementation of appropriate initial solutions.
- On-site assignments as well as commissioning of IT equipment at office locations and construction sites within Germany (approximately 1 day per week).
- Provision and installation of workstation hardware such as notebooks, PCs, monitors, docking stations, and peripherals.
- Support with connecting pre-configured network components as well as setting up printer solutions.
- Organization and coordination of the transportation of IT hardware between locations and construction sites.
- Close collaboration with colleagues from Support, Logistics, and other IT departments.
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Our expectations of you
Education
- You have completed an IT apprenticeship, e.g., as an IT specialist for system integration, IT electronics technician, or a comparable qualification.
Qualifications
- Enjoyment of practical work as well as a confident handling of user support and the setup or connection of hardware characterize you.
- You are familiar with common workplace hardware, peripherals, as well as fundamental topics in networking, printers, and workplace setup.
- A service-oriented, reliable, and independent work style, complemented by friendly and solution-oriented communication, rounds off your profile.
- Teamwork comes naturally to you, and cross-departmental collaboration as well as sharing knowledge are second nature to you.
- Additionally, you hold a Class B driver's license and are willing to travel for day trips within Germany.
- Your German skills are at least at B2 level.
Experience
- Ideally, you have experience in IT support, Service Desk, Field Service, Workspace Support, or IT logistics.
- Experience with a ticketing system, preferably TOPdesk, is an advantage.
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What we offer
- In our team, you will take responsibility from the very beginning and will be actively supported in your professional and personal development.
- In addition to exciting tasks, you can expect attractive framework conditions and numerous additional benefits.
- Responsibility from day one and the opportunity to actively shape a new team.
- Varied tasks with a strong practical focus, personal responsibility, and development prospects.
- A appreciative work environment with strong team spirit and structured onboarding.
- 30 days of vacation for your relaxation and time off.
- Flexible working hours and the possibility to work remotely.
- #withustomorrow: Comprehensive onboarding in a diverse range of tasks with plenty of creative freedom in a future-oriented industry.
- A appreciative working environment with helpful colleagues who embody solidarity and team spirit.
- Individual training opportunities and specialized courses to promote your development.
- Retirement provision benefits (AVWL) amounting to €319.08 per year.
- Monthly net material allowance of €50 (voucher model).
- Corporate benefits with attractive employee offers.
- Bicycle leasing through Deutsche Dienstrad.
- Good transport connections - our location is within walking distance of Donnersbergerbrücke.
- Free parking in our underground garage.
- Community events, e.g., company runs, summer parties, Christmas celebrations, and much more.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Rail Power Systems GmbH
Rail Power Systems GmbH is an established company specializing in the planning and installation of railway power supply systems. With an international focus, it offers technical services in the field of electrical engineering.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Workspace Support Administrator
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
